Penny Eli
Melbourne,Australia
Summary
A diligent, motivated person wanting to land a job in any industry. With experience in Admin, Education, Customer Service, and Sales my goal is to gain as much experience in the working field to increase my knowledge with many industries that may help me with my career.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SALES AGENT
TSA Group
09.2023 - Current
- Developed strong communication skills for successful customer service.
- Assisted customers with technical support issues over the phone or online chat.
- Demonstrated ability to build relationships with customers and exceed sales goals.
- Provided excellent product knowledge to customers, resulting in increased sales.
- Communicated product features, advantages, and benefits to customers.
ADMINISTRATIVE CLERK
Scipher Technologies
04.2023 - 08.2023
- Organized files and records systematically ensuring easy access when needed.
- Entered and maintained data in computerized systems.
- Performed data entry and document scanning.
- Maintained an orderly work environment to ensure efficiency of operations.
- Updated databases regularly to ensure accuracy of information.
- Proficiently operated computer programs including Microsoft Office Suite for various tasks.
PRODUCTION WORKER
Scipher Technologies
04.2023 - 08.2023
- Maintained a clean and safe work environment, adhering to safety protocols.
- Followed detailed instructions from supervisors for daily tasks.
- Examined products to verify conformance to quality standards.
- Reported damaged and defective products to supervisor.
PICK PACKER
Campion
09.2022 - 02.2023
- Kept workspace neat, clean, and organized at all times for safety purposes.
- Collaborated with colleagues to complete daily packing goals.
- Packed items into boxes according to size and weight restrictions specified by shipping company.
- Inspected packages to ensure they meet quality standards before shipping.
- Verified accuracy of orders and ensured proper product labeling.
TEACHER'S ASSISTANT
Brentwood Park Primary School
05.2022 - 09.2022
- Prepared classroom for daily lessons and cleaned and organized between classes.
- Monitored student progress, providing feedback and support as needed.
- Helped to explain assignments and test instructions to boost student comprehension.
- Supported the lead teacher in delivering instruction.
- Laminated teaching materials to increase durability under repeated use.
- Worked with students individually and in small groups, reinforcing skills.
PICK PACKER
Campion
12.2021 - 02.2022
- Maintained organized work area by following established safety procedures and practices.
- Demonstrated excellent communication and interpersonal skills while working collaboratively with colleagues and other departments.
- Trained new hires on pick processes, policies and procedures ensuring they had the necessary knowledge required for success.
- Helped with picking and packing, pallet building, and light assembly.
- Assembled boxes and containers according to size specifications of the product.
CUSTOMER SERVICE CASHIER
KFC
06.2020 - 02.2021
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built positive relationships with customers by providing friendly and helpful service.
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
Education
HIGH SCHOOL DIPLOMA -
Kambrya College
10.2022
Skills
- Schedule Management
- Quality Assurance
- Teamwork
- Word Processing
- Customer Service
- Active listening
- Time management
- Daily living support
- Housekeeping tasks
- Confidentiality and privacy
Certification
- Certification III in Sport and Recreation
- Certificate of Applied Learning
Timeline
SALES AGENT
TSA Group
09.2023 - Current
ADMINISTRATIVE CLERK
Scipher Technologies
04.2023 - 08.2023
PRODUCTION WORKER
Scipher Technologies
04.2023 - 08.2023
PICK PACKER
Campion
09.2022 - 02.2023
TEACHER'S ASSISTANT
Brentwood Park Primary School
05.2022 - 09.2022
PICK PACKER
Campion
12.2021 - 02.2022
CUSTOMER SERVICE CASHIER
KFC
06.2020 - 02.2021
HIGH SCHOOL DIPLOMA -
Kambrya College