Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Penny Glassborow

Lilydale,Vic

Summary

As a mum of 4 and managing our family business for last 12 years I have developed many skills to excel as an administatrion professional. I am prepared to excel in roles requiring high standards and focus on results. Proven track record in managing office tasks and engaging with community members effectively. Reliable team collaborator with flexible approach to changing needs, bringing strong organizational and interpersonal skills to table.

Overview

29
29
years of professional experience

Work History

Electorate Officer

Government
01.2024 - Current
  • Maintained accurate records of constituent communications to ensure prompt follow-up actions were taken as necessary.
  • Handled sensitive constituent matters with discretion and professionalism, ensuring confidentiality and adherence to relevant privacy laws.
  • Assisted constituents with inquiries and concerns, resulting in increased satisfaction and trust in their elected representative.
  • Collaborated with other Electorate Officers to share best practices, resources, and information across offices for improved efficiency.
  • Represented the elected official at community events when necessary, fostering positive relationships within the electorate and promoting their visibility in the district.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Organized and updated databases, records and other information resources.

Office/Administration Manager

TAG Earthworks Pty Ltd
07.2013 - Current
  • Interacted personally with customers, using communication and conflict management skills to handle routine demands
  • Assisted with month-end and year-end accounting reporting by reconciling accounts and preparing financial statements
  • Produced polished and error-free business correspondence for internal and external needs
  • Exercised signature authority as approving official for personnel actions.
  • Coordinated travel arrangements for executives, resulting in cost-effective itineraries and seamless trips.
  • Maintained accurate financial records by overseeing budget tracking, expense reporting, and invoice processing.

Marketing Communications Coordinator

Hatrick Communications Pty Ltd
05.2012 - 01.2013
  • Organized diverse events, coordinating logistics and resources for over 100 guests
  • Maximized engagement via well-coordinated social media development and management strategies
  • Coordinated and delivered email campaigns using CRM
  • Oversaw strategic scheduling for social media accounts and media relations.
  • Reviewed and approved imagery and text to keep communications in line with brand ideals.
  • Strengthened relationships with key industry influencers through networking events and strategic partnerships.

Receptionist Administrator

Lash Out Lashes Pty Ltd
02.2012 - 05.2012
  • Delivered prompt, professional service to every caller or guest, responding quickly to answer questions and route connections
  • Completed daily checklist of opening and closing functions, including retrieving overnight messages and preparing for appointments
  • Kept reception area professional, clean and neat for guests.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.

Marketing Coordinator

Sanbrook Brands Pty Ltd
08.2006 - 04.2009
  • Maintained brand vision, mission, and voice across all channels and collaborated with internal teams to develop ongoing strategy
  • Produced expert website copy, social media content, and written media to support brand vision
  • Completed thorough evaluations of competitors, including pricing, sales histories and marketing methods
  • Planned trade shows and professional event engagements, securing multiple leads.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Planned and executed internal and external marketing events.
  • Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
  • Implemented customer feedback mechanisms to gather insights, driving product improvements.

Sales Coordinator

Funtastic Toys Pty Ltd
08.2003 - 08.2006

Pricing Coordinator

Yarra Trail Pty LTD
12.2002 - 08.2003

Accounts Administrator (MAJORS)

Yarra Trail
08.2001 - 12.2002

Receptionist

Yarra Trail Pty Ltd
06.2000 - 08.2001

Pharmacy Assistant

Burntbridge Pharmacy
11.1998 - 09.2007

Checkout Operator

IGA Croydon
06.1996 - 11.1998

Education

Business Marketing -

AUSTRALIAN CATHOLIC UNIVERSITY

Completed 6 months Bachelor of Science (B.S.) - FOOD -

DEAKIN UNIVERSITY

VCE -

MOUNT LILYDALE MERCY COLLEGE
Lilydale, VIC
01-1998

Skills

  • Warm friendly nature
  • Strong communication skills
  • Eye for detail
  • Strong organisation skills
  • Adaptable, can do attitude
  • Fabulous multi tasker
  • Great people person
  • Profficient in word, excel, powerpoint & outlook
  • MAC profficient
  • Experience with Xero
  • Experience in budgeting, invoicing
  • Experience in managing staff & people
  • Political campaigning

Interests

  • Cooking

Timeline

Electorate Officer

Government
01.2024 - Current

Office/Administration Manager

TAG Earthworks Pty Ltd
07.2013 - Current

Marketing Communications Coordinator

Hatrick Communications Pty Ltd
05.2012 - 01.2013

Receptionist Administrator

Lash Out Lashes Pty Ltd
02.2012 - 05.2012

Marketing Coordinator

Sanbrook Brands Pty Ltd
08.2006 - 04.2009

Sales Coordinator

Funtastic Toys Pty Ltd
08.2003 - 08.2006

Pricing Coordinator

Yarra Trail Pty LTD
12.2002 - 08.2003

Accounts Administrator (MAJORS)

Yarra Trail
08.2001 - 12.2002

Receptionist

Yarra Trail Pty Ltd
06.2000 - 08.2001

Pharmacy Assistant

Burntbridge Pharmacy
11.1998 - 09.2007

Checkout Operator

IGA Croydon
06.1996 - 11.1998

Completed 6 months Bachelor of Science (B.S.) - FOOD -

DEAKIN UNIVERSITY

Business Marketing -

AUSTRALIAN CATHOLIC UNIVERSITY

VCE -

MOUNT LILYDALE MERCY COLLEGE

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