Summary
Overview
Work History
Skills
Affiliations
Timeline
Generic

Penny Lloyd

Seaholme,VIC

Summary

Dynamic professional with extensive experience as a Caterer and Retirement Village Manager at Keyton. Expert in menu planning and food safety compliance, I excel in training staff and enhancing guest satisfaction. Proven ability to manage budgets and coordinate events, ensuring operational excellence and fostering community engagement.

Overview

26
26
years of professional experience

Work History

Caterer

Self Employed
Seaholme, VIC
01.2000 - Current
  • Prepared diverse menus tailored to client preferences and dietary needs.
  • Managed inventory, sourcing ingredients from local suppliers for freshness.
  • Trained and supervised staff during events to ensure smooth operations.
  • Ensured compliance with health and safety regulations throughout services.
  • Developed strong relationships with clients to enhance customer satisfaction.
  • Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
  • Maintained cleanliness of kitchen area before, during and after catered events.
  • Monitored food preparation times in order to deliver hot meals on time.
  • Ensured proper storage of food items prior to catering events.
  • Provided direction to staff during setup and service of catered events.

Retirement Village Manager

Keyton
Williamstown, VIC
07.2022 - 06.2025
  • Managed daily operations to ensure smooth community functionality.
  • Coordinated resident activities to foster engagement and community spirit.
  • Oversaw facility maintenance to uphold safety and cleanliness standards.
  • Facilitated communication between residents and management effectively.
  • Trained staff on operational procedures and customer service techniques.
  • Negotiated contracts with vendors for goods and services.
  • Oversaw financial operations of the village including budgeting and expenditure control.
  • Developed annual operating plans which included goals and objectives set by elected officials.
  • Managed day-to-day operations of village offices including staffing levels, maintenance schedules.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Skills

  • Menu planning
  • Food safety compliance
  • Staff training
  • Event coordination
  • Inventory management
  • Budgeting
  • Guest and client satisfaction
  • Kitchen management
  • Sanitation practices

Affiliations

  • In 2008, I was awarded Village Manager of the Year for Victoria and Tasmania
  • I have applied for a current

- Working with Children

- Police Check

- Food Handling Certificate

- First Aid Certificate

I have previously held all of these certificates, but most have expired.

Timeline

Retirement Village Manager

Keyton
07.2022 - 06.2025

Caterer

Self Employed
01.2000 - Current

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Penny Lloyd