Hiking
Walking our dog
Mountain Biking
Camping & travel
Fitness and health
Penny Lonie
Pinjarra Hills,QLD
Summary
Dynamic professional with extensive experience in front desk operations and office administration, notably at Kenmore General Practice. Excelled in patient scheduling and records management, enhancing office efficiency and patient satisfaction. Demonstrated exceptional multitasking abilities and a commitment to maintaining confidentiality, showcasing strong organizational and communication skills.
Strong team leader possessing mature decision-making abilities, outstanding time management skills and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
2IC Manager
Kenmore General Practice
07.2022 - Current
- Confirmed appointments, communicate with patients, and keeping patient records updated.
- Answered phone promptly and assist with all requests.
- Managed high call volumes, assisting calls with requests while maintaining a polite and professional.
- Complete all transactions i.e Medicare, Workcover, Insurance claims and maintain records accurately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously as no two days are the same.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Chiropractic Office Assistant
Queensland Chiropractic Group
01.2019 - 06.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Served as a liaison between patients and healthcare provider, ensuring clear communication of necessary information.
- Maintained current and accurate medical records for patients.
Uniform Shop Convener
Kenmore South State School
08.2018 - 04.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed inventory levels and stock ordering.
- Helped with sizing, custom orders, stock delivery.
- Online and phone orders processed.
Retail Assistant
Sheriden
10.2017 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Certificate III - Business Administration _ Medical
Wesley Hospital
Auchenflower, Qld01-2020
Associate of Arts - Fashion Design
TAFE QLD
QLD11-1996
High School Diploma -
Shailer Park State High School
Brisbane, QLD01-1994
Skills
- Front desk operations
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Records management
- Medical billing
- Medical office administration
Certification
First Aid Certificate
Blue Card - Working with Children
MTB lvl1 Instructor
Interests
Timeline
2IC Manager
Kenmore General Practice
07.2022 - Current
Chiropractic Office Assistant
Queensland Chiropractic Group
01.2019 - 06.2022
Uniform Shop Convener
Kenmore South State School
08.2018 - 04.2022
Retail Assistant
Sheriden
10.2017 - 08.2018
Certificate III - Business Administration _ Medical
Wesley Hospital
Associate of Arts - Fashion Design
TAFE QLD
High School Diploma -
Shailer Park State High School
Similar Profiles
Taylor BarnettTaylor Barnett
Dental Assistant at General Practice Residency (GPR) ProgramDental Assistant at General Practice Residency (GPR) Program
Abdul BhattiAbdul Bhatti
General Dentist at Newark Beth Israel Medical Center General Practice ResidencyGeneral Dentist at Newark Beth Israel Medical Center General Practice Residency
Steven WilsonSteven Wilson
Medical-doctor at General PracticeMedical-doctor at General Practice