Penny Magann-jones
Narrabri
Summary
Tenacious Community Services professional with a strong understanding of public programs and available services. Committed to connecting with the community and planning successful community engagement and wellbeing programs. Informative and helpful with a passion for education and Closing the Gap for First Nations people. Adept at designing and recommending strategies for engaging target audiences in the community and conducting program evaluations. Friendly and approachable with superb written and verbal communication talents.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Project Manager - Strong Families, Our Way
AbSec
06.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Community Advisor
Chandler Macleod - Santos
11.2020 - Current
- Complied NSW Community Sponsorship and Grant proposal for Executive Vice President approval, based on community needs.
- Evaluated adhoc grant and sponsorship requests and made funding recommendations to Regional Manager and Executive Vice President.
- Identified community organisations and leaders to establish and nurture relationships to provide information regarding company projects.
- Delivered high-level administrative support to management during regular operations and special meetings including Community Consultative Committee and Advisory Group meeting mintues.
- Conducted analysis of community needs and resources to support strategic plans.
- Assisted with business communications via email, social media and mailings.
- Built strong bonds with local aboriginal organisations and groups.
- Coordinated and implemented numerous meetings, forums and community events.
- Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.
- Generated reports to evaluate event success and make modifications.
- Maintained documentation, wrote reports and tracked expenses using COUPA and SAP.
General Ledger Bookkeeper
Narrabri Local Aboriginal Land Council, NLALC
10.2013 - Current
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reviewed account discrepancies and proposed courses of action to minimize losses.
- Maintained accurate historical records.
- Maintained general ledger by transferring subsidiary account summaries.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Input financial data and produced reports using MYOB and Excel.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Gathered, evaluated and summarised account data in detailed financial reports.
Polling Support Officer
NSW Electoral Commission
11.2021 - 11.2021
- Addressed voter questions and concerns.
- Posted signs, instructions and statutory notices for incoming voters to see.
- Reported progress and concerns to Duty Returning Officer and Presiding Officer.
- Checked elector identification and eligibility and marked elector numbers in register.
- Maintained ballot secrecy and confidentiality.
- Attended appropriate training sessions and information briefings.
- Issued voter ballot papers.
- Completed end of day poll counts.
Practice Manager
Thiyama-li Family Violence Service Indigenous Corporation
07.2015 - 10.2020
- Operational management of Thiyama-li Walgett office;.
- Management of multidisciplinary team consisting of four employees;.
- Ensure primary focus of Thiyama-li is maintained, providing culturally appropriate information, non legal advice, legal advice and case management to Aboriginal and Torres Strait Islander people who are survivors of Family Violence and/or Sexual Assault;.
- Create, maintain and review client file notes and actions;.
- Establish and maintain sound working relationships with staff and clients;.
- Network and liaise with community stakeholders;.
- Develop, lead, facilitate and evaluate early intervention and prevention programs and initiatives to reduce the incidence of Family Violence and Sexual Assault;.
- Collating and reporting statistical data;.
- Report and submission writing.
- Understand and operate within legislation, policies, procedures, budgets, financial procedures, governance and operational frameworks.
- Developed creative design for marketing packages, including print materials, brochures, banners and signs.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Monitored social media and online sources for industry trends.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents.
- Developed team communications and information for meetings.
- Develop meeting agendas and minutes taking.
- Oversaw accounting, budgeting and financial reporting.
- Trained interns and newly hired team members on office procedures and computer system.
Manager
Dennis Welsh Smash Repairs
01.2013 - 09.2013
- Management of the business at the personal request of Dennis whilst he underwent cancer treatment until sale of the business;
- Operational management of the business;
- Lead a multidisciplinary team of 10 employees;
- Complete performance reviews of staff;
- Financial management including quotation, accounts payable, accounts receivable, PAYG, BAS and Superannuation;
- General ledger accounting, payroll and superannuation, BAS and PAYG reporting;
- Budgeting and cash flow analysis;
- Workshop management including spare parts interpreting.
Manager
Narrabri Bowling Club Limited
08.2006 - 11.2011
- Operational management of the club, liaising with Board of Directors regarding strategic direction;
- Financial management including budgeting preparation and reporting to Board of Directors and government departments;
- Human Resources management including recruitment, induction, retention, WHS and workplace issues;
- Identify and operate within legislation, policies, procedures, budgets, financial procedures, governance and operational frameworks;
- Liaise with stakeholders and suppliers;
- Lead a team of up to 25 employees, complete performance reviews and training;
- Customer service practices and complaints handling;
- Raised club traffic and brand reach with innovative online promotions.
- Managed marketing efforts by driving awareness and training staff on promotions.
- Planned, organized and coordinated special events and celebrations.
- Implemented new concepts to maximize profitability.
- Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Travel Consultant
Tourism Queensland - Sunlover Holidays
11.2003 - 03.2005
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Maintained operational proficiency in coordinating domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Completed accurate reservations for business travelers at point of sale.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Handled sensitive information with professionalism and discretion.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Administration Assistant
Dennis Welsh Smash Repairs
07.1999 - 02.2002
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
Education
Certificate III Office Administration and Financial Skills -
New England Institute of TAFE
Bachelor of Information Technology - Management Information Systems
University of Southern Queensland
Toowoomba, QLDHigh School Diploma -
Narrabri High School
Narrabri, NSW11.1998
Skills
- Leadership and management capabilities
- Strategic planning and business acumen
- Excellent interpersonal and communication skills
- Strong organisational and time management skills
- Administrative and financial experience and awareness
- Networking aptitudes
- Negotiation and conflict resolution skills
- Budgeting
- Performance reviews
- Conflict resolution
- Program management
- Community Relationship Building
- Adobe Systems Creative Cloud
- Promotions and Advertising
Certification
- NSW Justice of the Peace
- LifeLine DV Alert Training
- OCG Child Safe Principles and Practices Training
Additional Information
- Sunlover Holidays Sales Award - Top Seller of Preferred Products
- Sunlover Holidays Sales Award - Exceeded Monthly Sales Target
- Sunlover Holidays Sales Award - Exceed Monthly Sales Target
References
Lynn Trindall
CEO
Narrabri Local Aboriginal Land Council
M: 0439 924 222
Ray Hill
Principal Legal Officer (Former)
Thiyama-li Family Violence Service Indigenous Corporation
M: 0423 731 052
Annie Moody
Team Leader - NSW Land Access & Community
Santos Limited
M: 0407 759 264
Timeline
Project Manager - Strong Families, Our Way
AbSec
06.2023 - Current
Polling Support Officer
NSW Electoral Commission
11.2021 - 11.2021
Community Advisor
Chandler Macleod - Santos
11.2020 - Current
Practice Manager
Thiyama-li Family Violence Service Indigenous Corporation
07.2015 - 10.2020
General Ledger Bookkeeper
Narrabri Local Aboriginal Land Council, NLALC
10.2013 - Current
Manager
Dennis Welsh Smash Repairs
01.2013 - 09.2013
Manager
Narrabri Bowling Club Limited
08.2006 - 11.2011
Travel Consultant
Tourism Queensland - Sunlover Holidays
11.2003 - 03.2005
Administration Assistant
Dennis Welsh Smash Repairs
07.1999 - 02.2002
Certificate III Office Administration and Financial Skills -
New England Institute of TAFE
Bachelor of Information Technology - Management Information Systems
University of Southern Queensland
High School Diploma -
Narrabri High School
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