Penny McRae
Receptionist / Vet Nurse
Mount Gambier,SA
Summary
Highly-motivated and friendly employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Front Desk Receptionist / Veterinary Nurse
Naracoorte & Penola Vet Centres
Penola, SA
09.2021 - Current
- Answering incoming calls, scheduling appointments, and provide information to clients regarding services.
- Scheduling follow-up visits requiring additional treatments or checkups after initial visit.
- Providing support by preparing necessary documents before each appointment.
- Processing financial transactions for clients.
Area Manager
Edenhills Pet Cremation
Mount Gambier, SA
09.2018 - Current
- Prioritise and organise tasks to efficiently accomplish service goals.
- Demonstrate self-reliance by meeting and exceeding workflow needs.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Attention to Detail.
Home Support Worker
Resthaven
Mount Gambier, SA
11.2022 - 08.2023
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted with laundry, grocery shopping and other light housekeeping duties.
Wellness Coach
Own business
Mount Gambier, SA
01.2004 - 02.2018
- Coached individuals on healthy life choices to improve well-being.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Trained support staff in site implementation, updating and maintenance procedures.
Receptionist / Veterinary Nurse
Naracoorte and Penola Vet Centres
Naracoorte, SA
09.1986 - 01.2002
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Skills
- Calm and level-headed under duress
- Reliable
- Passionate, highly motivated
- Time management
- Care Plan Management
- Organising
- Office Administration
- multitask
Certification
St John Ambulance First Aid Certificate
Certificate in Vet Nursing
Timeline
Home Support Worker - Resthaven
11.2022 - 08.2023
Front Desk Receptionist / Veterinary Nurse - Naracoorte & Penola Vet Centres
09.2021 - Current
Area Manager - Edenhills Pet Cremation
09.2018 - Current
Wellness Coach - Own business
01.2004 - 02.2018
Receptionist / Veterinary Nurse - Naracoorte and Penola Vet Centres
09.1986 - 01.2002
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