Penny SHARP
COOKS GAPP,Australia
Summary
Experienced administrative professional with 10+ years in executive and organizational support roles. I have excellent interpersonal and relationship management skills. Proven ability to manage relationships and enhance team collaboration. Committed to delivering high-quality services that drive organisational success.
Overview
10
10
years of professional experience
Work History
RESOURCE RECOVERY GROUP SUPPORT OFFICER
THE HILLS SHIRE COUNCIL
09.2017 - 06.2025
- Administrative support for Council’s Resource Recovery and Environment & Health Team including main liaison with other Council departments.
- Communication delegate (first point of contact) responding to a high volume of telephone and email enquiries regarding Council’s Domestic Waste Services (consisting of general enquiries, damaged bins, size changes, additional bins, new services, missed services, clean-up requests, missed clean-ups, waste education, non-compliance issues).
- Primary contact in relation to contamination and bin presentation matters.
- Investigate and resolve formal matters with complainants.
- Created procedures and provided training to colleagues.
- Responsible for quarterly safety inspections for the department.
- Primary contact for team to report safety matters internal and external.
- Created template emails and letters to assist team (unify responses and education).
- Daily data entry (delivery work orders) and recipient of confidential documentation such as MAA & ASIC on behalf of Rates/NAR.
- Track and report deployment issues and missed work.
- Maintain accurate records and data including archiving, registering and monthly statistics reporting.
- Liaison to The Regional Illegal Dumping Squad for 2 years and trained the new officer.
- Responsible for purchase orders and invoices including but not limited to ordering office and contractor supplies.
- Liaised with Council’s Waste Collection Contractors daily, created monthly meeting agendas for monthly performance review and finalizing meeting minutes.
- Collect and maintain data for Council wide rollout changes (new bin recycling roll out 2017, bin day changes 2023 and upcoming 2027 FOGO implementation including assisting in MUD audits undertaken by Project Officer).
- Set/organise meetings when required.
- Responsible for monthly mail merge/mail out of educational new resident letters and all other mail.
- Experienced in using the following systems – ECM/CI Anywhere, Pathway/PathwayUX, Finance 1, Intramaps, Nearmaps, Phoenix, RID Online, THSC Waste Management Portal, Cleanaview, Word, Adobe and Excel.
- Assigned Champion for team to undertake, learn and train of new systems and provide analysis of performance and improvements required.
- Experienced using NSW LRS Portal under THSC Council to verify information.
- Assisting with waste related events such Chemical CleanOut, Clean-Up Australia, Garage Sale Trail, E-Waste and pop-up stalls including offsite experience at depots and running stall/providing education to residents.
- Liaison to Compost Revolution in contract with Council.
- Assisting in covering other areas of work amongst the team upon request.
- Collaborating with project officer reviewing development assessments.
- Completed internal training for code of conduct, safety awareness and manual handling, cyber security, postal practices, Windows 11, ICAC and procurement training and handling difficult customers training.
ACTING Personal Assistant to Executive Team – Development & Compliance and corporate lawyer
THE HILLS SHIRE COUNCIL
01.2021 - 04.2021
- Executive support officer for the Group Manager Development and Compliance & the Corporate Lawyer.
- Provided support to Governance Manager and team.
- Assisting Group Manager creating template letters for Mayoral responses, documents, and other confidential correspondence.
- Managed legal mail inbox & legal enquiries including accounts.
- Responsible for preparing/scheduling meetings, agendas & minutes (LPP &WMM) and catering.
- Update records and archive documents.
- Created procedures and manuals to deliver training to colleagues.
- Creator of excel finances report tracker for lawyer.
RECEPTIONIST/ADMINISTRATION AND PAYROLL ASSISTANT
PIPLELINE TRAINING AUSTRALIA (RTO)
01.2017 - 06.2017
- Advertise Vacant Positions through Seek and Indeed.
- General Manager PA as well as Receptionist Duties.
- Training and Course Administration – Provision of Training Courses. Responsible for Setting up and Coordinating all RTO Electrical, Civil Construction, Safety/CPR Training Courses.
- Project Management and Marketing regarding current & new courses.
- Support management to monitor and enforce environment, health, and safety regulations to improve compliance outcomes.
- Liaising with other organisation’s and compiling reports.
- Complaints handling- communication, team working and interpersonal skills to resolve complaints to people from all backgrounds. a high level of attention to detail and to ability to analyse problems and find solutions.
- Maintenance of Company Information Systems and Drives.
- Accounts & Payroll Support.
- Setup Company: Metro Construction NSW - Drafted contracts, organized office fit out including furniture, equipment and all other necessary supplies.
ACCOUNTS PAYABLE/RECIEVABLE OFFICER
COLAS AUSTRALIA GROUP – TROPIC ASPHALTS BRANCH
05.2016 - 01.2017
- Personal Assistant for managers & company executives.
- All Round Office/ Reception duties - requests from clients, customers, and internal managers.
- Make sure all data is up to date and accurate to make certain that all clients are paid accurately for their work.
- Receive and verify invoices and requisitions for services- Investigating, resolving enquiries with approval/authority per company procedures.
- Client/customer support – attention client requests.
- Verify coding and obtain signatures for data entry.
- Invoice data raised for payment.
- Maintain listing of accounts payable and maintain updated client files and file numbers.
- Verify pay amounts, deductions, etc.
ADMINISTRATION GROUP SUPPORT (TRAINEESHIP)
SKILLS RECOGNITION AUSTRALIA & MASTER BUILDERS ASSOCIATION NSW
05.2015 - 05.2016
- First point of contact for all incoming communication, including calls & welcoming guests.
- Ensuring the smooth and efficient operation of back of office functions.
- Manage incoming mail and outgoing correspondence in a timely manner.
- Provide general admin support to the director, skills recognition team, and payroll.
- Maintaining databases of client information.
- Help set up & coordinate training events and maintain student records and databases for validations & certifications and completing various authorised administrative correspondence, including verifying, and creating USI’s (Unique Student Identifiers).
- Customer service and sales experience, upselling and cross sell (education/licence) products to existing customers.
- Handling cash, debit, and credit card transactions.
- Filing, scheduling meetings, running errands.
- Scanning and sending documents to the correct relevant people.
Education
Certificate III Business Administration -
01.2016
Year 10 High School ROSA - School Certificate
01.2014
NSW (C) DRIVER LICENSE
Skills
- Interpersonal skills
- Communication skills
- Positive attitude
- Teamwork abilities
- Problem-solving skills
- Multitasking
- Willingness
- Flexibility
- Organizational skills
- Time management skills
- Attention to detail
- Analytical skills
- Business skills
- Finance skills
- Cash handling
- Debit transactions
- Credit transactions
- Technological capability
- Local government software systems
- Microsoft Office Suite
References
Available upon request.
Timeline
ACTING Personal Assistant to Executive Team – Development & Compliance and corporate lawyer
THE HILLS SHIRE COUNCIL
01.2021 - 04.2021
RESOURCE RECOVERY GROUP SUPPORT OFFICER
THE HILLS SHIRE COUNCIL
09.2017 - 06.2025
RECEPTIONIST/ADMINISTRATION AND PAYROLL ASSISTANT
PIPLELINE TRAINING AUSTRALIA (RTO)
01.2017 - 06.2017
ACCOUNTS PAYABLE/RECIEVABLE OFFICER
COLAS AUSTRALIA GROUP – TROPIC ASPHALTS BRANCH
05.2016 - 01.2017
ADMINISTRATION GROUP SUPPORT (TRAINEESHIP)
SKILLS RECOGNITION AUSTRALIA & MASTER BUILDERS ASSOCIATION NSW
05.2015 - 05.2016
Certificate III Business Administration -
Year 10 High School ROSA - School Certificate
NSW (C) DRIVER LICENSE
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