Summary
Overview
Work History
Education
Skills
Accomplishments
References
Education
Timeline
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Penny Stahl

Nagambie

Summary

Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, accounts and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.

Overview

16
16
years of professional experience

Work History

OFFICE ADMINISTRATOR AND ACCOUNTS

SEYMOUR IGA SUPERMARKET– REDDROP GROUP
11.2022 - 06.2025
  • Managed comprehensive financial reporting and budget analysis, improving decision making processes.
  • Ensured sufficient cash levels to meet obligation of all departments
  • Led staff scheduling and managed disciplinary actions, ensuring efficient team operations.
  • Checked and approved employee time sheets for correctness prior to payment processing.
  • Showcased skill in solving complex problems swiftly.
  • Resolved problems efficiently, contributing to high levels of customer happiness.
  • Delivered essential support to enhance efficiency of office functions.
  • Implemented quality control measures to uphold company standards.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

MANAGER FINANCE AND CUSTOMER SERVICE

CRISPEN’S
06.2020 - 12.2022
  • Fostered solid partnerships with vendors and clients, increasing revenue streams.
  • Designed tailored business plans to enhance revenue potential.
  • Designed campaigns to effectively communicate with intended audience.
  • Oversaw budgeting processes while analyzing expenditures to ensure adherence to financial limitations.
  • Utilized verbal skills to ascertain customer requirements.
  • Maintained alignment with legal and regulatory requirements.

RECEPTION & ADMINISTRATION OFFICER

TIM GUBBINS CHARTED ACCOUNTANT
01.2020 - 05.2020
  • Managed filing process with ATO maintaining compliance standards.
  • Facilitated comprehensive data entry into tax returns for diverse entities.
  • Ensured high-quality control during the movement from manual to electronic systems.
  • Oversaw daily front desk operations and diary management.
  • Oversaw daily bank operations, ensuring accuracy and compliance.
  • Handled Accounts Receivable ledger.
  • Managed office mailbox by tracking and responding to business needs.
  • Managed correspondence to ensure timely communication with senior management.

CUSTOMER SERVICE ADVISOR - RELIEF

NATIONAL AUSTRALIA BANK
12.2018 - 12.2019
  • Supported over 12 branches across the region during periods of leave and business escalation.
  • Oversaw and reconciled end-of-day vault cash balances and ensured accuracy of teller transactions while complying with financial regulations.
  • Collaborated with diverse teams to enhance continuous customer service excellence in various modalities.
  • Displayed significant skill across multiple facets of front-end sales tailored to branch demands.
  • Proven expertise in handling personal and business banking requirements.
  • Efficiently addressed and solved intricate customer challenges, enhancing overall satisfaction.
  • Upheld corporate procedures while engaging with clients.

RECEPTION & TAX LODGEMENT SUPPORT

H & R BLOCK
06.2009 - 11.2018
  • Supported core operations of both permanent and temporary H&R Block locations during tax season.
  • Documented requirements for lodgment on an ongoing basis
  • Optimized batch workflows to enhance operational efficiency and facilitated efficient workload management for tax agents.
  • Enhanced client satisfaction for repeat engagements.
  • Enhanced customer experience by analyzing trends from feedback and complaints.
  • Managed schedules and appointments effectively.

Education

Advanced Certificate In Accounting & Xero - Accounting And Finance

The Career Academy
01-2026

CERTIFICATE in Business Bookkeeping - Accounting And Finance

The Career Academy
08-2020

Skills

  • Customer relationship management

  • Financial budget accreditation

  • Business systems management

  • Financial Reporting

  • Accounts Management

  • Strategy Development

  • Business Administration

  • Internal banking programs

  • MYOB/XERO/ APS Reckon/QuickBooks

  • Experienced in Microsoft Office

  • Time management

  • Administrative support

Accomplishments

  • Successfully streamlined the operations to improve business systems and administration.
  • Improved sales 30% over three-year period for Whiteboards Direct
  • Initiated strong stakeholder relationships to improve customer base.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Many Customer Service Awards

References

References available upon request.

Education

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Timeline

OFFICE ADMINISTRATOR AND ACCOUNTS

SEYMOUR IGA SUPERMARKET– REDDROP GROUP
11.2022 - 06.2025

MANAGER FINANCE AND CUSTOMER SERVICE

CRISPEN’S
06.2020 - 12.2022

RECEPTION & ADMINISTRATION OFFICER

TIM GUBBINS CHARTED ACCOUNTANT
01.2020 - 05.2020

CUSTOMER SERVICE ADVISOR - RELIEF

NATIONAL AUSTRALIA BANK
12.2018 - 12.2019

RECEPTION & TAX LODGEMENT SUPPORT

H & R BLOCK
06.2009 - 11.2018

CERTIFICATE in Business Bookkeeping - Accounting And Finance

The Career Academy

Advanced Certificate In Accounting & Xero - Accounting And Finance

The Career Academy

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