Penny Stahl
Seymour,VIC
Summary
Highly motivated, skilled administration professional with a desire to work with an organisation with shared core values. Bringing exceptional cross functional skills in administration systems and increased business financials.
Overview
14
14
years of professional experience
Work History
OFFICE ADMINISTRATOR AND ACCOUNTS
SEYMOUR IGA SUPERMARKET– REDDROP GROUP
Seymour, Australia
11.2022 - 08.2023
- Coded invoices to maintain organized and accurate records.
- Validated entries by cross-referencing data with source materials for flawless system integration.
- Maintained accurate records of financial transactions.
- Ensured sufficient cash levels to meet obligations
- Managed staff scheduling and disciplinary actions as needed.
- Checked and approved employee time sheets for correctness prior to payment processing.
- Showcased skill in solving complex problems swiftly.
- Resolved problems efficiently, contributing to high levels of customer happiness.
- Delivered essential support to enhance efficiency of office functions.
- Implemented quality control measures to uphold company standards.
MANAGER FINANCE AND CUSTOMER SERVICE
CRISPEN’S
Goulburn Valley, Vic
06.2020 - 12.2022
- Established and maintained relationships with suppliers, clients, and other business partners.
- Negotiated contracts with vendors, suppliers and customers.
- Planned and executed promotional events to generate interest and increase sales.
- Developed business plans and strategies to grow small business.
- Developed marketing campaigns to deliver messages to right audience.
- Created budgets and monitored expenses to stay within budget limits.
- Designed detailed business plans to outline finances, goals and operations of company.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with legal, regulatory, and ethical standards across the organization.
RECEPTION & ADMINISTRATION OFFICER
TIM GUBBINS CHARTED ACCOUNTANT
Shepparton, Vic
01.2020 - 05.2020
- Managed filing process with ATO maintaining compliance standards.
- Facilitated comprehensive data entry into tax returns for diverse entities.
- Ensured high-quality control during the movement from manual to electronic systems.
- Oversaw daily front desk operations and diary management.
- Oversaw daily bank operations, ensuring accuracy and compliance.
- Handled Accounts Receivable ledger.
- Managed office mailbox by tracking and responding to business needs.
- Managed correspondence to ensure timely communication with senior management.
CUSTOMER SERVICE ADVISOR - RELIEF
NATIONAL AUSTRALIA BANK
North Eastern Region, Vic
12.2018 - 12.2019
- Supported over 12 branches across the region during periods of leave and business escalation.
- Oversaw and reconciled end-of-day vault cash balances.
- Ensured accuracy of teller transactions while complying with financial regulations.
- Collaborated with diverse teams to enhance continuous customer service excellence in various modalities.
- Displayed significant skill across multiple facets of front-end sales tailored to branch demands.
- Proven expertise in handling personal and business banking requirements.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld corporate procedures while engaging with clients.
RECEPTION & TAX LODGEMENT SUPPORT
H & R BLOCK
District 2 - Southeastern Suburbs, Vic
06.2009 - 11.2018
- Supported core operations of both permanent and temporary H&R Block locations during tax season.
- Documented requirements for lodgment on an ongoing basis.
- Facilitated efficient workload management for tax agents.
- Enhanced client satisfaction for repeat engagements.
- Enhanced customer experience by analyzing trends from feedback and complaints.
- Optimized batch workflows to enhance operational efficiency.
- Managed schedules and appointments effectively.
Education
Advanced Certificate In Accounting & Xero - Accounting And Finance
The Career Academy
Online11-2025
CERTIFICATE in Business Bookkeeping - Accounting And Finance
The Career Academy
Online08-2020
CERT IV -
Office Administration
12-1991
VCE -
01.1990
Skills
- Customer relationship management
- Financial budget accreditation
- Business systems management
- Financial Reporting
- Accounts Management
- Strategy Development
- Business Administration
Computer programs
- Internal banking programs
- MYOB
- XERO
- APS Reckon
- Microsoft Office: Word, Excel, Outlook etc
- Lightyear
- Surefire
- UKG
- Profit Track
References
References available upon request.
Timeline
OFFICE ADMINISTRATOR AND ACCOUNTS
SEYMOUR IGA SUPERMARKET– REDDROP GROUP
11.2022 - 08.2023
MANAGER FINANCE AND CUSTOMER SERVICE
CRISPEN’S
06.2020 - 12.2022
RECEPTION & ADMINISTRATION OFFICER
TIM GUBBINS CHARTED ACCOUNTANT
01.2020 - 05.2020
CUSTOMER SERVICE ADVISOR - RELIEF
NATIONAL AUSTRALIA BANK
12.2018 - 12.2019
RECEPTION & TAX LODGEMENT SUPPORT
H & R BLOCK
06.2009 - 11.2018
Advanced Certificate In Accounting & Xero - Accounting And Finance
The Career Academy
CERTIFICATE in Business Bookkeeping - Accounting And Finance
The Career Academy
CERT IV -
Office Administration
VCE -
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