Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Penny Swindon

Buderim,QLD

Summary

Recent graduate with a Bachelor’s degree in Criminology and Justice, majoring in Psychology. Over 5 years of experience in client-facing case management and administrative roles, effectively engaging with a diverse range of clients. Strong teamwork and communication skills utilised to foster productive and supportive environments. Committed to advocacy, empowerment and enhancing client experiences through dedicated service and evidence based practice.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Case Manager

Lutheran Services Graceville
Nambour, QLD
08.2024 - Current
  • Support and empower clients who identify as living with a disability and/or mental illness to increase their independence, maintain their wellness and ultimately improve their quality of life.
  • Providing case management and support with daily living, community engagement and skill development to individuals living in supported accommodation and in the community.
  • Utilise Evidence Based Practice in the development and implementation of client’s individual support plans and positive behaviour support plans.
  • Working in a range of 1:1 and group settings, including overnight shifts.
  • Communicate and collaborate effectively with relevant stakeholders, including health professionals, employment agencies and community organisations.
  • Complete, maintain and store documentation in a confidential manner.

Administrator/ Social Media and Marketing Manager

Synergy Physio
Sunshine Coast
01.2022 - 08.2024
  • Providing administrative support to a large allied health team and managed business media and marketing.
  • Ensuring optimal patient care by providing extensive information and guidance in referral, funding and treatment options.
  • Management of funding and claims with Medicare, DVA, Worker's Compensation and government funding packages.
  • Management of marketing and social media platforms and creation of video, image and written marketing tools.
  • Data entry and analysis, stocktake and ordering, and compliance auditing.

Administrator

Hobart ADHD Consultants Psychology
Hobart
01.2020 - 01.2022
  • Created processes, procedures, and filing systems and trained new staff as the practice grew from 3 to 15 psychologists.
  • Daily administrative tasks including extensive waitlist management, analysis of patient assessments to determine diagnostic criteria results, and formulation of assessment reports.
  • Providing extensive support and information to vulnerable clients.
  • Engaged with and supervised children and adolescents with a range of neurodivergencies and disabilities.

Education

Bachelor of Criminology and Justice - Law and Society

University of The Sunshine Coast
07.2025

Tasmanian Certificate of Education -

Guilford Young College
Hobart
01.2019

Certificate III in Retail -

SCALA Institute
Hobart
01.2018

Skills

  • Utilising evidence-based practice to provide high quality assessment and implementation of client support needs
  • Professionalism in high-stress situations and management of complex client needs and behaviors
  • Excellent verbal and written communication skills with experience managing high volumes of phone and email inquiries, requests and information
  • Skilled at forming and maintaining professional relationships with colleagues, clients, and other stakeholders
  • Committed to continuous learning, skill development, and effective implementation of feedback
  • Proficient computer literacy across multiple platforms, with experience and knowledge of government websites, data entry, scheduling, and media creation programs

Affiliations

  • Volunteer activity supervisor St John Paul II primary school
  • Volunteer junior youth leader Clarence Gymsports Citywide Church
  • Volunteer assistant Guilford Grove aged care facility

Certification

  • Working with children card
  • NDIS workers screening card
  • Case Management training
  • Assist with Medication (Home Care/ Community Services) training
  • Cultural Competency training course (Diverse WA)
  • Australian open drivers licence
  • Provide cardiopulmonary resuscitation certificate
  • Responsible Service of Alcohol

References

Ola Olubiyi, Line Manager, Lutheran Services Graceville

ola.olubiyi@lutheranservices.org.au

Daniela Barrat, Practice Manager, Synergy Physio

0401 971 373

Rosie Maunder, Director, Hobart ADHD Consultants

0437 872 913

Timeline

Case Manager

Lutheran Services Graceville
08.2024 - Current

Administrator/ Social Media and Marketing Manager

Synergy Physio
01.2022 - 08.2024

Administrator

Hobart ADHD Consultants Psychology
01.2020 - 01.2022

Bachelor of Criminology and Justice - Law and Society

University of The Sunshine Coast

Tasmanian Certificate of Education -

Guilford Young College

Certificate III in Retail -

SCALA Institute

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Penny Swindon