PENNY THOMPSON
Brassall,Australia
Summary
Dedicated and customer-focused professional with extensive experience across retail, hospitality, and community support services. Brings over nine years of customer service experience, including leadership and supervisory roles, with a strong ability to motivate teams, coordinate programs, and deliver high-quality service outcomes. Currently working as a Workshop Support Worker, demonstrating strong organisational, communication, and interpersonal skills. Able to work effectively both independently and as part of a team.
Experienced in coordinating and supporting community programs, with a focus on cultural group initiatives and client engagement. Provided practical and emotional support to clients in group settings, ensuring access to necessary resources and referrals. Assisted in facilitating educational activities for primary school girls, fostering a safe and inclusive environment. Demonstrated strong customer service skills through effective communication and teamwork in fast-paced settings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Workshop Support Worker
Kambu Family Wellbeing Service
2023.01 - 2026.01
- Coordinated and supported cultural group programs and community-based events
- Engaged with community members to promote awareness and participation in Kambu Health services
- Provided practical and emotional support to clients in group settings, including access to appropriate resources and referrals
- Assisted in facilitating a primary school girls’ group, ensuring a safe, inclusive, and supportive environment
Crew Trainer / Barista
McDonald’s Yamanto & Ripley
2015.01 - 2023.01
- Delivered consistent, high-quality customer service in a fast-paced environment
- Trained and supported crew members to ensure compliance with company procedures
- Handled cash transactions accurately and responsibly
- Prepared coffee and food to company standards
- Maintained cleanliness and hygiene standards across the workplace
Hospitality Trainee – Certificate III in Hospitality
William Angliss Institute, Melbourne
2010.01 - 2010.05
- Customer service and front-of-house operations
- Cash handling and point-of-sale transactions
- Food preparation and hygiene practices
- Cleaning and workplace safety compliance
Assistant Bakery Manager
Woolworths Karalee
2008.01 - 2009.08
- Supervised and motivated team members to meet performance targets
- Managed ordering and receiving of stock
- Ensured correct food safety and hygiene standards were met
- Oversaw packaging, labelling, and product presentation
Retail Assistant Manager
Virgin Mobile Indooroopilly
2007.01 - 2008.01
- Supervised and coached staff to deliver high-quality customer service
- Ordered and received stock
- Handled cash transactions and customer enquiries
Bakery Assistant Manager / Bakery Assistant/ Cashier
Woolworths Booval
2004.01 - 2006.01
- Coached and supported team members
- Managed customer enquiries and complaints professionally
- Ordered and received stock
- Basic cake decorating
Education
Completed Year 12 -
Bundamba Secondary College
Certificate III - Hospitality
William Angliss Institute
MelbourneSkills
- Strong customer service and communication skills
- Team leadership and supervision experience
- Program coordination and event support
- Community engagement and client support
- Basic computer and administrative skills
- Ability to work independently and collaboratively
- Client communication
- Group facilitation
- Community engagement
Certification
- Completed Year 12, Bundamba Secondary College, 12/2002
- First Aid Certificate, Allens Training, 02/21/28
- Provide basic emergency life support, Allens Training, 02/21/28
- Child Protection Mandatory Reporting Training, Encompass, 04/10/24
- Aboriginal and Torres Strait Islander Family Led Decision Making Course, CPP, 01/30/24
- Working with Children Card
References
Rebecca Hartigan, Manager, Mc Donald’s Ripley, 0429903806, Patrice Pickwick, Previous Manager, Kambu Family Wellbeing Service, 0421 629 610, John Parsons, Laidley District State School/ Kokoda Youth Foundation, 0421743006, Lauren Way, Lauren.way@woolworths.com.au
Career Overview
Dedicated and customer-focused professional with extensive experience across retail, hospitality, and community support services. Brings over nine years of customer service experience, including leadership and supervisory roles, with a strong ability to motivate teams, coordinate programs, and deliver high-quality service outcomes. Currently working as a Workshop Support Worker, demonstrating strong organisational, communication, and interpersonal skills. Able to work effectively both independently and as part of a team.
Timeline
Workshop Support Worker
Kambu Family Wellbeing Service
2023.01 - 2026.01
Crew Trainer / Barista
McDonald’s Yamanto & Ripley
2015.01 - 2023.01
Hospitality Trainee – Certificate III in Hospitality
William Angliss Institute, Melbourne
2010.01 - 2010.05
Assistant Bakery Manager
Woolworths Karalee
2008.01 - 2009.08
Retail Assistant Manager
Virgin Mobile Indooroopilly
2007.01 - 2008.01
Bakery Assistant Manager / Bakery Assistant/ Cashier
Woolworths Booval
2004.01 - 2006.01
Completed Year 12 -
Bundamba Secondary College
Certificate III - Hospitality
William Angliss Institute