Thi Minh Phuong Do

Provide Customer Service

• Assist clients inquiries, and address all concerns efficiency.
• Maintain a friendly, greeting and welcome attitude.
• Support clients during treatments, prioritize their personal preferences and comfort.
• Communicate with clients to act on their best interest.

Overall Management

• Manage customer booking appointments, ensure timely reminders and efficient appointment flow, and minimize client wait times.
• Maintain an organized working environment, sanitizing tools and equipment hygienically.
• Detail records of all inventory items used in the salon, restock as needed.
• Sell gift vouchers, process payment, ensure accurate transactions and balance sheets at the end of the day.

Customer Service & Interaction

• Take and process the orders accurately, recommend menu items to the customers.
• Listen and resolve customer inquiries and complaints professionally.
• Maintain a positive and welcome attitude for all clients.

Operational Skills

• Process payments accurately and handle cash transactions responsibly.
• Assist with opening and closing procedures, including cash- up, inventory checks and replenish stock.
• Maintain a tiny and well- organized workplace.

Teamwork & Communication

• Work and communicate effectively to the team.
• Provide instant help to all the members.