Pepa Liti
Melbourne
Summary
My Career Objective is to sustain myself in the industry and utilize my skills and abilities to adapt to many tasks in the workplace, big or small. I love challenging myself in all aspects of work and upgrading my knowledge and skills in all fields. I am a very hard-working and quick learner, I am very punctual, honest and reliable. I enjoy working in customer service and bounce off being surrounded by others in a teamwork environment. I am also Just about to graduate from university with a degree in Business Marketing & Social Media communications Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
7
7
years of professional experience
Work History
Receptionist, Function Manager and Hiring Manager.
EMS (Entertainment Management Services)
09.2019 - Current
- Function management, Preparing and finalizing contracts of employment, Emailing and communicating professionally with customers and affiliated companies, Greeting Customers upon arrival, Operating cash draw, Answering the phone in a polite and professional manner, Handling large cash transactions and keeping records of such transactions, Operating cloakroom, Closing and opening reception - ensuring all lost property has been recorded, Counting pre-settlements and settlements at the end of each shift.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Contributed to team success by cross-training in various administrative roles, and providing backup support when necessary.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through a professional demeanour and excellent interpersonal skills.
- Have a large experience in function management, and the hiring process of new staff.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected cash and card payments, processed transactions and updated relevant records.
Receptionist, ScanTek
Restless Entertainment (Khoklat Bar, Fabulous Fridays)
03.2019 - 09.2019
- Leadership skills, Money handling, Good customer service, Time management, Crowd Control, Dealing with different situations and adapting fast and problem-solving
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Function management and was promoted to hiring new staff and training them.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Personal assistant and receptionist
Shibu Shoba
05.2017 - 01.2019
- Flexibility and adaptability, Customer service, The ability to be Proactive, Organizational Skills
- Personal assistant work such as, taking phone calls, booking clients in to their designated times and days, making sure the salon was clean at all times and making sure the client was being treated excellently.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
Education
Bachelor of Arts - Fashion Marketing
Collarts
Melbourne, VIC12.2024
Bachelor of Business Admin. - Business Marketing And Social Media Communocations
Open Universties
Melbourne, VIC12.2021
Skills
- Project Coordination
- Scheduling
- Clerical Support
- Technical Support
- File Management
- Data Entry
- Administrative Support
- Office Management
- Bookkeeping
- Scheduling appointments
- Data inputting
- Document Control
- Organization skills
- Document Management
- Office Administration
- Time Management
- Information Protection
- Calendar Management
- Verbal and written communication
- Telephone skills
- Tech-Savvy
- Security awareness
- Greeting and Seating Clients
- Spreadsheet tracking
- Multi-line telephone operation
- Mail handling
- Schedule Management
- Meeting Preparation
- Security understanding
- Performance Improvement
- Typing Speed
- Customer Service
- Attention to Detail
- Conflict Resolution
- Basic Math
- Goal Setting
- Self Motivation
- Problem-Solving
- Team building
- Decision-Making
- Multitasking
- Punctual and Reliable
- Time management abilities
- Adaptability and Flexibility
- Claims Handling
- Customer Complaint Resolution
Availability
Monday – Sunday (all hours)
Timeline
Receptionist, Function Manager and Hiring Manager.
EMS (Entertainment Management Services)
09.2019 - Current
Receptionist, ScanTek
Restless Entertainment (Khoklat Bar, Fabulous Fridays)
03.2019 - 09.2019
Personal assistant and receptionist
Shibu Shoba
05.2017 - 01.2019
Bachelor of Arts - Fashion Marketing
Collarts
Bachelor of Business Admin. - Business Marketing And Social Media Communocations
Open Universties
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