Pepe Tiumalu
The Ponds,Australia
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
DHL
NSW
09.2021 - 07.2024
- Answering Customer enquiries
- Keeping records of Customer Interactions
- Providing products and service information
- Handling Customer complaints
- Assisting with order placement and processing
- Managing database records
- Follow communication and procedures, guidelines and policies
- Generate sales lead
- Processing Bills
Project Administrator
Datateks
Sydney Western Suburbs, NSW
10.2018 - 07.2021
- Creating Job Report
- Ordering Customers Supplies
- Updating Sub-Contractors Insurance Spreadsheets
- Dial Before You Dig (DBYD)
- Scanning Documents and Filing in Cabinets
- Ordering Materials from NBN Store
- Checking Emails and respond to Emails
- Constructing plans for projects
- Creating Variations Proposals
- Raising CRQ from Citrix System
Childcare Educator
Afroz Childcare Center
Sydney, NSW
03.2015 - 11.2017
- Teaching Children new skills
- Arranging day out
- Preparation of Routines
- Supervising the Children in play time
- Updating information regarding Children contact Details
- Understanding Regulations and Law regarding Children's Act's
Office Administration Assistant
Toll Customised Solutions
Sydney, NSW
02.2012 - 10.2014
- Processing Orders
- Entering clients information into Databases
- Sorting out files for different companies
- Diary Management
- Banking
- Invoices and Receipts
- Inbounds and outbound Telephone Inquiries
- SAP & MYOB
Office Assistant
Drake Recruitment
Sydney, NSW
05.2009 - 03.2011
- SAP Experience
- Organizational Skills - Arranging of meetings and Documentation
- Leading Office Staff
- Ability to prioritize and handle stress in fast based environments
- Fast learner
- Assisted the employees in building and maintaining their individual databases
- Monitor and ongoing job interviews and hiring people to see if they are conducted as per policies and standards of the firm
- Conducted orientation and induction ceremonies with the employees and educated them about the expectations of the firm and about their duties
- Provide feedback on individuals performance of the employees
Data Entry/Administration
Supply Chain Distribution Center
Sydney, NSW
03.2005 - 02.2009
- Prepare Documentation data entry
- Verified, updated and corrected source documents
- Enter data into designated database and form
- Check printout for errors and performed statistical checks for accuracy
- Stored and managed completed documents
- Setup and maintained files according to company procedures
- Recorded all tasks and activities
- Prepared and submitted reports
- Routed data to appropriate staff
- Research and retrieve requests data
- Prepared written documents
- Performed daily controls function
Education
Certificate I - IV - Floristry Academy Diploma
Courses for Success
United Kingdom02.2025
Certificate I - IV - Childcare Assistant
International School of Education
Sydney, Western Suburbs NSW11.2016
Diploma in Business Management - Business Management
Manukau Institute of Technology
Auckland, NZ11.2002
Diploma In Travel and Tourism -
Best Training Institution
Auckland, NZ12.2001
Certificate in Computing - Computing
Piero Education of Technology
Auckland, NZ11.2000
Advance Diploma in Business Administration -
Manukau Institute of Technology
Auckland07.2000
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Project Management
- Project Coordination
- Document Management
- Microsoft SharePoint
- SAP
- Office Management
- Microsoft Project
- Project Planning
- Personal Assistant Experience
- Data Warehouse
- Computer Networking
- Change Management
- Business Requirements
- Business Analysis
- Calendar Management
- Shipping and receiving
- Payment processing
- High-energy attitude
Websites
Affiliations
- Helping out Charity Fundraising for Religious Community
- Community Work
- Sports
References
References available upon request.
Timeline
Customer Service Representative
DHL
09.2021 - 07.2024
Project Administrator
Datateks
10.2018 - 07.2021
Childcare Educator
Afroz Childcare Center
03.2015 - 11.2017
Office Administration Assistant
Toll Customised Solutions
02.2012 - 10.2014
Office Assistant
Drake Recruitment
05.2009 - 03.2011
Data Entry/Administration
Supply Chain Distribution Center
03.2005 - 02.2009
Certificate I - IV - Floristry Academy Diploma
Courses for Success
Certificate I - IV - Childcare Assistant
International School of Education
Diploma in Business Management - Business Management
Manukau Institute of Technology
Diploma In Travel and Tourism -
Best Training Institution
Certificate in Computing - Computing
Piero Education of Technology
Advance Diploma in Business Administration -
Manukau Institute of Technology