Pepp

Managed daily operations of a small café in Bangkok, overseeing all aspects of the customer experience

• Handle 2–4 kg of coffee by myself.
• Set up espresso shots by adjusting the grinder, dialing in, and dosing appropriately.
• Prepared brownies and coffle, baked and warmed bread, and replenished bakery stock to ensure product availability.
• Operated POS system.
• Take customer orders with attention to detail, including sugar preferences and food allergies.
• Prepared and packed food and beverages quickly and accurately according to order details.
• Greet customers in a friendly and professional manner.
• Keep the work environment clean, sanitary, and well-organized

• Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions
• Provided high-quality manicure and pedicure services to maintain client loyalty.
• Established strong client relationships through exceptional customer service and communication skills.
• Offered advice and recommended products to improve and maintain nails.

• Inspect documents regarding export products.
• Responsible for communication and negotiation with international customers.
• Built positive relationships with customers by providing exceptional customer service.
• Manage customer inquiries through email and Facebook Page, offering product recommendations and support.

• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Worked well in team setting, providing support and guidance.