Peppino Mitidieri
Sunshine Coast
Summary
Graduated in Language Mediation Sciences at the SSML of Basilicata. I attended Chemistry courses at La Sapienza University in Rome for a period.
I speak English and Spanish fluently and have a basic understanding of Arabic.
Having gained experience in the hospitality and public service sectors, I know I’m well-suited to engaging with people and have a natural ability for teamwork and collaboration. I consider myself detail-oriented, patient, and outgoing. I’m adaptable to change and open to organisational, cultural, and technological flexibility.
If there’s a problem, there’s always a solution.
Overview
2
2
years of professional experience
Work History
Food and Beverage Waiter
900 Italian Food Factory
Torremolinos, Malaga, Spain
06.2023 - 10.2023
- Demonstrated attention to detail when handling special dietary requests or allergy-related concerns from customers.
- Enhanced customer satisfaction by promptly attending to guest needs and providing accurate information about menu items.
- Demonstrated strong multitasking skills by efficiently managing multiple tables during peak hours.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled high-pressure situations with grace, effectively addressing customer concerns and resolving issues.
- Communicated with kitchen staff to enable accurate food preparation.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared garnishes by evenly slicing and pitting fruits.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
Bartender
Livingstone Lounge Bar
Latronico, (PZ), Italia
06.2021 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Maintained clean and attractive product displays to entice customer purchases.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
Bachelor of Arts - Languages
Scuola Superiore Di Mediazione Ling. E Cult.
Potenza, Italia09-2024
Skills
- Cleanliness standards
- Food safety awareness
- Cash handling proficiency
- Memory retention
- Order accuracy
- Efficient serving
- Allergy awareness
- Beverage pairing
- Table setting expertise
- Menu design
- Fine dining experience
- Wine history
- Customer service
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Food handling safety
- Food safety
- Decision-making
- Cash handling
- Safe food handling
- Teamwork and collaboration
- Cleanliness and hygiene
- Flexible schedule
- Espresso machine operation
- Punctual and reliable
- Kitchen support
- Computer skills
- Workplace safety
- Product presentation
- Barista techniques
- Menu memorization
- Cooking
- POS system operation
- Food preparation
- Beverage crafting
- Product knowledge
- Food service standards
- Ingredient preparation
- Quality assurance
- Incident reporting
- Product promotion
- Sales and marketing
- Friendly and outgoing
- Cafe inventory
Languages
Italian
Native or Bilingual
Spanish
Full Professional
English
Professional Working
Arabic
Elementary
Timeline
Food and Beverage Waiter
900 Italian Food Factory
06.2023 - 10.2023
Bartender
Livingstone Lounge Bar
06.2021 - 08.2021
Bachelor of Arts - Languages
Scuola Superiore Di Mediazione Ling. E Cult.