Peri McCracken
Melbourne,VIC
Summary
As a proficient Office Manager and experienced Phlebotomist, I adeptly handle administrative duties and perform venipuncture procedures with precision. My strong multi-tasking ability, effective communication skills, and commitment to protocol adherence, I ensure efficient coordination between office tasks and patient care, enhancing operational effectiveness in medical environments.
Overview
17
17
years of professional experience
Work History
Office Manager/Phlebotomist
AUSTRALIAN SPORTS MEDICINE, MELBOURNE VIC
02.2018 - 04.2024
- Provide direct support to the Business owner;
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence;
- Implement and enforce Company Policies and Procedures;
- Supervise reception and administration, including staff training;
- Conduct staff meetings and performance reviews;
- Manage accounts payable, supplier interactions, stock ordering, and stock take;
- Act as a liaison with suppliers, compounding pharmacies,
- pathology labs, and imaging companies;
- Identify patients and verify details;
- Obtain blood samples daily using capillary or venipuncture methods;
- Administer vitamin and iron infusions;
- Collect and label specimens accurately for laboratory testing.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
RECEPTIONIST [MATERNITY LEAVE POSITION]
BUNDOORA FAMILY CLINIC, MELBOURNE VIC
01.2017 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance;
- Confirmed appointments, communicated with clients, and updated client records, via PracSoft/Medical Director;
- Answered phone promptly and directed incoming calls to correct offices;
- Managed clinic opening and closing processes, ensuring readiness of doctors' and nurses' rooms;
- Coordinated Medicare claims processing, courier services, invoicing, and payment collection;
- Facilitated patient paperwork completion and addressed grievances with patience and professionalism;
- Liaised with pathology labs, imaging groups, specialists, hospitals, and nursing homes to coordinate patient care;
- Assisted medical staff in retrieving necessary information and maintained confidentiality of patient records;
- Ensured clinic hygiene standards and proper management of hazardous waste;
- Provided training and support to fellow Receptionist[s] and Administration staff.
WAITRESS
BUTCHER 218
01.2014 - 01.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts;
- Managed high volume of customers during peak hours, maintaining prompt and efficient service;
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests;
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service;
- Processing orders using POS system[s] and coordinated kitchen staff to ensure prompt service;
- Managed cash transactions and operated EFTPOS machines with accuracy;
- Cultivated strong relationships with regular patrons, enhancing their dining experience;
- Handled patron complaints and concerns with professionalism and resolution.
RECEPTIONIST/Administrator
THOMSON COOPER LAWYERS
01.2011 - 12.2013
- Managed reception duties including answering phones, taking messages, faxing, photocopying, filing, and mail handling;
- Welcomed and assisted clients upon arrival, ensuring their needs were met promptly;
- Oversaw interim billing processes to ensure accuracy and efficiency;
- Coordinated office supplies and furniture orders to maintain smooth operations;
- Acted as a liaison with external entities such as law firms, insurance companies, courts, and specialist experts;
- Organized meetings and catering arrangements, as well as handled travel logistics for solicitors;
- Delegated tasks to Law Clerks when necessary, ensuring seamless workflow;
- Conducted transcription tasks while fulfilling receptionist responsibilities;
- Managed client files using Affinity software;
- Provided assistance to the HR department as needed.
Executive Lounge Attendant
RYDGES HOTELS & RESORTS
01.2011 - 12.2011
- Educated guests on available amenities within the hotel property, encouraging utilization of various services offered.
- Supported marketing efforts related to promoting exclusive offers available only within the Executive Lounge, contributing to increased bookings and revenue.
- Proactively identified potential issues or conflicts within the lounge area and implemented solutions accordingly.
- Promoted upselling opportunities for hotel amenities such as spa treatments or dining options, resulting in increased revenue streams.
Crew Trainer
McDonald's Restaurant
01.2007 - 12.2011
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
No Degree - BSBMED301 – Interpret & Apply Medical Terminology
W.A. SCHOOL OF PATHOLOGY
01.2023
No Degree - HLTPAT002 – Perform Venous Blood Collection
W.A. SCHOOL OF PATHOLOGY
01.2023
Bachelor of Arts -
Victoria University
Melbourne, VIC12.2012
High School Diploma -
MOUNT SAINT JOSEPH GIRLS’ COLLEGE
12.2009
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Problem Solving Skills
- Strong Communication Skills
- Time Management Skills
- Team Player with Independent Capability Skills
- Multi-tasking Skills
Referees
Rhiannon McIntyre (ASM)
Business Developer
0414 341 502
Chloe Lewis (ASM)
Receptionist/Administration
0448 933 196
Shayden Hall (ASM)
Receptionist/Administration
0468 925 281
Letter of Recommendation from:
Dr. Marina Boresenko
Bundoora Family Clinic
Timeline
Office Manager/Phlebotomist
AUSTRALIAN SPORTS MEDICINE, MELBOURNE VIC
02.2018 - 04.2024
RECEPTIONIST [MATERNITY LEAVE POSITION]
BUNDOORA FAMILY CLINIC, MELBOURNE VIC
01.2017 - 12.2018
WAITRESS
BUTCHER 218
01.2014 - 01.2015
RECEPTIONIST/Administrator
THOMSON COOPER LAWYERS
01.2011 - 12.2013
Executive Lounge Attendant
RYDGES HOTELS & RESORTS
01.2011 - 12.2011
Crew Trainer
McDonald's Restaurant
01.2007 - 12.2011
No Degree - BSBMED301 – Interpret & Apply Medical Terminology
W.A. SCHOOL OF PATHOLOGY
No Degree - HLTPAT002 – Perform Venous Blood Collection
W.A. SCHOOL OF PATHOLOGY
Bachelor of Arts -
Victoria University
High School Diploma -
MOUNT SAINT JOSEPH GIRLS’ COLLEGE
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