Daniel Mendoza
Doncaster,Australia
Summary
Business-minded [Job Title] with exemplary skills in customer service, time management and service coordination. Bringing over [Number] years of related experience combined with superior mathematical abilities. Pursuing similar position with expanding insurance company. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Consultant
TSA Group
07.2023 - Current
- TSA Team Member assigned to IAG AU as a Claims Consultant
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
Systems Engineer
ONGC Systems
01.2022 - 03.2022
- Responsible for working with a number of clients across a variety of engagements, maintaining relationships with clients, proactively resolving issues and offering solutions on site or remotely.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
Cloud Implementation Engineer
AbacusNext
03.2016 - 11.2021
- Responsible for technical deliverables including an implementation project plan created to on-board/migrate the customer to Abacus Private Cloud.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Point of Sale Lead Engineer
Premiere Foods Services Inc.
05.2012 - 03.2016
- Responsible for programming and setting up POS terminals for various events and leading a small team of POS techs.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing product lineups.
- Led a team of engineers to deliver high-quality products on time and within budget constraints.
Education
Bachelor Degree -
SAE Institute
Byron Bay, NSWCertificate -
SAE Institute
Los Angeles, CaliforniaGeneral Education -
Grossmont Community College
El Cajon, CaliforniaSkills
- Office 365 Administrator
- Windows Server 2012, 2016 & 2019
- Azure
- Active Directory Management
- SQL Server 2008 R2 - 2019
- Experience in the integration and testing of software (Operating Systems, networked applications, databases, etc)
- ConnectWise
- 3CX
- NetSuite CRM
- SalesForce CRM
- Project Management
- Technical Support
- ZenDesk
- Avaya
- Technical Documentation
- Confluence
Websites
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Claims Consultant
TSA Group
07.2023 - Current
Systems Engineer
ONGC Systems
01.2022 - 03.2022
Cloud Implementation Engineer
AbacusNext
03.2016 - 11.2021
Point of Sale Lead Engineer
Premiere Foods Services Inc.
05.2012 - 03.2016
Bachelor Degree -
SAE Institute
Certificate -
SAE Institute
General Education -
Grossmont Community College
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