Pernille Rawlins

The company:

Charles Russell Speechlys is a full-service international law firm with one of the biggest private practices in Britain.

I worked in a team of five, where we switched between working at the front desk and the back office, providing administrative support to staff members.

Tasks:

• Responded to inquiries from current and potential clients regarding services provided by the firm.
• Organized office documents such as legal forms, contracts, briefs, pleadings, and correspondence.
• Compiled meeting agendas and supportive materials ahead of meetings.
• Coordinated multiple schedules using online calendaring system.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Photocopied correspondence, documents and other printed materials.
• Planned travel arrangements for solicitors attending conferences, or depositions.
• Greeted and welcomed clients in a professional manner.
• Checked office supplies stock and placed orders to maintain levels.
• Answered incoming calls, took messages, and directed callers to the appropriate staff members.
• Prepared outgoing mail including packages, certified letters, and courier services.
• Scheduled meetings and coordinated materials to be distributed to attendees.
• Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
• Provided administrative support to staff members, including copying, scanning documents, and filing paperwork.

The company:

Hudson Recruitment is one of the leading recruitment agencies in Australia.

With seven offices in Australia and three offices in New Zealand.

As part of the Customer Experience Team based in Sydney, I worked with candidates, clients, and consultants from all of these offices.

Tasks:

• Identified, researched, and resolved issues with hours worked for employees.
• Established employee payroll files, and updated existing files with new information.
• Changed employee tax status and withholding information as necessary.
• Edited employee banking records when needed.
• Received, filed and processed paperwork and documents for new employees.
• Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
• Efficiently handled any payment discrepancies with employees.
• Answered employee questions per phone and email in an efficient and accurate manner.
• Supported all consultants in Australia by performing a wide range of clerical and administrative tasks.
• Initiated payment recovery for the overpayment.
• Resolved inquiries from clients about invoices in a timely manner through research.
• Reached out to employees to verify information and follow up on issues.

While traveling around Australia, I did some different casual jobs while also completing my 88 days of work in regional Australia in order to obtain my second working holiday visa.

The Company:

FDM (Federation Of Car Owners) is an organization representing car owners in Denmark. With 235,000 members, FDM is one of the largest organizations in Denmark.
The legal department is advising the members about legal issues such as customer regulations and laws, personal injury claims, and insurance claims. The legal department also represents the members in court cases.

Tasks:

• Prepared mailings and handled high call volumes from members.
• Worked with attorneys and case reviewers to resolve legal complaints.
• Arranged all correspondence on behalf of the attorney.
• Identified and analyzed legal documents, discover documents, and contracts.
• Researched documents and publications for details that would establish evidence.
• Prepared for trial by organizing case exhibits and evidence.
• Composed legal documents, including letters, depositions and court documents.
• Recorded and monitored court appearance dates.
• Organized and maintained law libraries, documents and case files.
• Photocopied all correspondence, documents and other printed materials.
• Coordinated and scheduled meetings and telephone conferences.
  

The Company:

Gothia is a Scandinavian debt-collection agency. Gothia is working to recover debts for a wide range of clients and helping debtors manage their repayments.

Tasks:

• Managed manual and automatically dialed outbound calls in a call center environment.
• Reviewed accounts to determine payment plan compliance.
• Met demands of busy collections group by performing a high volume of daily calls.
• Kept calm, stayed professional and provided exceptional service on all calls.
• Gathered information and entered data into computer system.
• Updated debtors accounts with interactions, payments and personal information.
• Advised debtors about different payment plans and payment options.