Perona Geng
Brisbane,QLD
Summary
Proven track record as La Mer Skincare expert, excelling in customer service and sales with a knack for fostering brand loyalty through expert product knowledge and personalized consultations. Demonstrated ability in teamwork and independent preformence, achieving sales targets and enhancing customer satisfaction. Recruiting new clients and maintaining current clienteles. Skilled in computer use and adept at managing high-stress situations, consistently exceeding performance expectations.
Overview
8
8
years of professional experience
Work History
La Mer Expert
Estee Lauder Companies Inc
11.2022 - Current
- Expert Knowledge of La Mer Products: Comprehensive understanding of La Mer skincare products, including their ingredients, benefits, and usage instructions.
- Personalized Skincare Consultations: Ability to assess individual skin concerns and provide tailored recommendations using La Mer products.
- Sales and Customer Relationship Management: Proven track record of achieving sales targets through effective client engagement, product demonstrations, and relationship-building.
- Brand Ambassadorship: Dedication to upholding La Mer's brand values and delivering a luxury customer experience.
- Product Demonstration Expertise: Skill in demonstrating the application and benefits of La Mer products to enhance customer understanding and satisfaction.
- Continuous Learning and Adaptability: Commitment to staying updated on skincare trends, product launches, and industry developments to provide informed advice to clients.
Homeware Sales Expert
David Jones
11.2016 - 11.2022
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Implemented regular training sessions on products offerings strengthening the team''s ability to present a unified and knowledgeable sales pitch.
- Established long-term relationships with clients, leading to increased repeat business and customer loyalty.
- Contributed ideas during staff meetings for improving store operations, resulting in enhanced efficiency and productivity among team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Mentored junior team members, sharing best practices to enhance their selling techniques and overall performance.
Pandora Specialist
Pandora Jewelry
10.2016 - 01.2017
- Maintained a visually appealing store environment by organizing merchandise displays and updating promotional materials.
- Managed daily store operations including opening/closing procedures, cash handling, and overall maintenance of the retail space.
- Exceeded performance expectations consistently by setting personal sales targets beyond established goals.
- Built strong relationships with customers, fostering brand loyalty and repeat business.
- Enhanced customer satisfaction by providing personalized recommendations based on individual preferences.
- Delivered exceptional service to all clients, addressing inquiries and resolving issues promptly and professionally.
Education
Bachelor of Psychological Science (Honours) - Applied Psychology
University of Queensland
Brisbane, QLD11.2027
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Flexible and Adaptable
- Problem Resolution
- Excellent Communication
- Critical Thinking
- Attention to Detail
- Computer Skills
- Active Listening
- Organization and Time Management
- Customer Relations
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
La Mer Expert
Estee Lauder Companies Inc
11.2022 - Current
Homeware Sales Expert
David Jones
11.2016 - 11.2022
Pandora Specialist
Pandora Jewelry
10.2016 - 01.2017
Bachelor of Psychological Science (Honours) - Applied Psychology
University of Queensland
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