Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PERRI MANCINI

Summary

Dedicated Customer Service professional bringing top-notch skills in oral and written communication, developed and practiced active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviours, understanding customer requirements and providing customised solutions to meet outcomes and build loyalty.

Overview

7
7
years of professional experience

Work History

Residential Cleaner

Leanne's Cleaning Services
03.2023 - Current
  • Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
  • Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
  • Streamlined cleaning processes for increased efficiency and customer satisfaction by utilising effective time management strategies.
  • Increased customer retention rates with exceptional communication skills, addressing concerns promptly, and resolving issues effectively.
  • Maintained a high standard of quality control by consistently meeting clients expectations for cleanliness and professionalism.

Office Assistant

Eastern Suburbs Locksmiths
03.2020 - 03.2022
  • Interacted with customers by phone, email or in-person to provide scheduled job updates, book in warranty work and general queries
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.

Beauty Therapist

Laser Clinics
01.2017 - 03.2020
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results
  • Handled busy schedules and stayed on top of key deadlines
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints in a professional manner.

Education

Diploma of Beauty Therapy - Beauty

Australian National College of Beauty
11.2014

Diploma - Hairstyling

Ultimo TAFE
08.2012

Skills

  • Problem Solving
  • Flexibility
  • Highly developed Oral and Written Communication Skills
  • Teamwork
  • Organisation/Multi tasking
  • Attention to Detail
  • Active Listener
  • Advanced Customer Service Skills
  • Complaint Resolution

Accomplishments

  • Developed and implemented Live Job Scheduler, which resulted in increased company efficiency and productivity.
  • Created a task and material expense tracker that Locksmiths used in real time to speed up costing and invoice creation in back end.

Timeline

Residential Cleaner

Leanne's Cleaning Services
03.2023 - Current

Office Assistant

Eastern Suburbs Locksmiths
03.2020 - 03.2022

Beauty Therapist

Laser Clinics
01.2017 - 03.2020

Diploma of Beauty Therapy - Beauty

Australian National College of Beauty

Diploma - Hairstyling

Ultimo TAFE

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PERRI MANCINI