Perrie Akmandor
7 Lyons Ave, Burnside Heights,Victoria
Summary
Empathetic Case Manager experienced in a medical based environment. Hardworking and dedicated to achieving desired case outcomes. Offers excellent portfolio management skills, reviewing requests and documents with great communication abilities.
Overview
6
6
years of professional experience
Work History
Case Manager
Employers Mutual Limited
2023.08 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Reviewing injured workers medical requests and making decisions on claims based on acts and legislations.
- Managing a portfolio of between 300 to 400 claims.
- Liaising with internal and external stakeholders.
- Enhanced communication between injured workers and providers through consistent follow-ups and progress updates.
- Coordinated essential services for injured workers, resulting in improved overall well-being and self sufficient.
- Collaborated with multidisciplinary teams to address injured workers needs and formulate tailored support strategies.
Retail Assistant
Pandora Jewellery
2020.11 - Current
- Balanced cash register when opening and closing the store.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online click and collect orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Trained and mentored new employees to maximise team performance.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Receptionist
Goodlife Health Clubs 24/7
2022.05 - 2022.09
- Communicated one-on-one with debiting companies.
- Worked with Excel and Microsoft.
- Greeted incoming visitors and members professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with members and updated records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Fresh Food Assistant
The Butcher Club
2019.05 - 2021.09
- Kept kitchen, counter and dining areas cleaned and sanitised.
- Accurately operated cash register to process customer payments.
- Performed cleaning and stocking to high standards and provided excellent customer satisfaction.
Cashier
McDonald's Restaurant
2018.07 - 2018.10
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Diploma - Justice
Kangan Institute
Melbourne, VIC01.2021
High School Diploma -
Lakeview Senior College
Caroline Springs, VIC12.2020
Certificate IV - Community Services
Copperfield College - Delahey Senior Campus
Delahey, VIC11.2020
Skills
- Self-management
- Leadership Experience
- Case Management
- Portfolio Management
- Ability to build rapport with clients
- Liaise with internal and external stakeholders
- Problem Solving abilities
- Interpersonal communication
- Computer, Word and Excel proficiency
- Self-motivation
- Customer Service
- Ability to adapt to a fast changing environment
Timeline
Case Manager
Employers Mutual Limited
2023.08 - Current
Receptionist
Goodlife Health Clubs 24/7
2022.05 - 2022.09
Retail Assistant
Pandora Jewellery
2020.11 - Current
Fresh Food Assistant
The Butcher Club
2019.05 - 2021.09
Cashier
McDonald's Restaurant
2018.07 - 2018.10
Diploma - Justice
Kangan Institute
High School Diploma -
Lakeview Senior College
Certificate IV - Community Services
Copperfield College - Delahey Senior Campus