Perry Finbow
Pambula Beach,NSW
Summary
I am an experienced General Manager / Asset & Facilities management specialist with over two decades of work experience in various resorts, island, hotel and travel agencies. I have an excellent track record of achieving various revenue targets and I also have a strong planning, implementation, negotiation and stakeholder's management skills. Professional traits include; marketing, leadership, coordination and multi-cultural communication.
Overview
25
25
years of professional experience
Work History
PARK MANAGER
DISCOVERY HOLIDAY PARKS
12.2021 - Current
- Ensuring the consistency, quality and integrity of the entire resort product, inclusive of food and beverage, facilities, rooms, activities and other services
- Driving the business through day-to-day decision making, leading, directing and mentoring a team of motivated departmental managers and operational staff to achieve excellence in guest experience
- Exceeding the guest's expectations whilst maintaining effective control of costs
- Providing department leaders with guidance and direction on a strategic level, including providing regular performance reviews and feedback
- Ensure compliance with all relevant legislation and policies with a continuous improvement mindset
- Making informed and ethical decisions using factual data, with a view to benefit the resort, local community and broader reputation
- Managing and operating the resort to achieve the predetermined budgets through effective and efficient use of all resources
- Financial operating results, investigating and reporting with a view for continuous fiscal improvement.
GENERAL MANAGER
RIVIERA MACKAY HOTEL
01.2018 - 01.2021
- Managing all aspects of operations at the hotel such as day-to-day management of staff & guests
- Providing leadership and strategic planning to all departments
- Ensuring maintenance of high-quality service and guest satisfaction
- Complying with the Hotel operating controls, SOP's, policies, procedures and service standards
- Ensuring revenue and guest satisfaction targets are met and exceeded
- Acting as an Ambassador for the brand and hotel
- Leading and mentoring staff
- Implementing strong strategic planning to secure ATO's and Government agencies business
- Maximising room yield and hotels revenue by innovative sales practices and creative programs
- Ensuring proper coordination with the hotel owners and other stakeholders.
ASSET & FACILITIES MANAGER
WEST BEACH TRUST T/A ADELAIDE SHORES
05.2017 - 10.2017
- Delivered 2017/ 18 Asset Management Plan & Financial Planning
- Successfully managed and commissioned 21 New & Renovation of 18 Villas within time & budget
- Provided strategic advice, developed operational business plans
- Successfully implemented the Asset Management plan for key assets
- Effectively managed & monitored the successful execution of maintenance contracts & programs
- Provided leadership and direction to staff in order to ensure high standards of performance
- Ensured compliance with organisational policy, process and procedure
- Proactively identified and mitigated asset, safety, compliance and budget risks
- Effectively implement the Performance and Development Review process
- Maintained high standards of internal and external customer service.
GENERAL MANAGER
MCLAREN VALE
01.2015 - 05.2017
- Established New 110 Bed McLaren Vale
- Successfully managed operations of McLaren Vale and Barossa hostels
- Lead and managed staff, facilities, asset maintenance and delivered work placement services
- Oversight of guest check-in/out, booking systems and contractual/ tenancy documentation
- Performed financial management including banking, reconciliations, workforce rostering etc
- Utilised operations management, commercial acumen and leadership skills to meet challenges
- Effectively coordinated and executed key marketing strategies, plans and initiatives
- Contributed to HR, budget, P& L and forecasting to achieve the best return from budgets
- Capitalised on new business development opportunities that increase revenue and profitability
- Maintained, developed and implemented the policies, processes and procedures.
GENERAL MANAGER
LIFE-TIME PRIVATE RETREATS, SA LUXURY VILLAS
01.2011 - 12.2014
- Successfully implemented Pricing / Product Innovation Generating 10% Cost Savings
- Increased Domestic Tourism by 25% by running an effective Social Media Marketing Campaign
- Increased Market Share and achieved Savings to Fund Advertising Budget
- Successfully Re-designed Travel Packages to Broaden Market Appeal
- Built Workforce Capability & Improved Performance/Service & Staff ROI
- Successfully Re-designed Resort Web Site and Secured 34 New Agents
- Delivered Asset MGT Plan that Reduced Cost & Improved Facilities
- Oversaw the strategic and operational planning of events and conferences
- Promoted a high-performing culture that delivers high-quality customer service
- Maintained, developed and implemented the resort policies, processes and procedures.
RESORT MANAGER
THOMAS COOK, NORTH AMERICA CANCUN
11.2008 - 12.2011
- Lead and managed the resort workforce in the delivery of high-quality customer service
- Took various marketing and revenue/ profit generating initiatives that maximise profitability
- Oversaw marketing, business development & revenue achievements against targets
- Maintained oversight and management of arrivals and departures to ensure a seamless visitor experience
- Optimised the use of budget funds
- Developed and delivered staff induction and training programs
- Implemented opportunities for improvement and change that improved profitability
- Maintained high standards of customer service
- Adhered to resort policies and procedures
- Monitored and managed resort financial and workforce performance.
ISLAND MANAGER
KOSMAR HOLIDAYS, KEFALONIA
03.2008 - 11.2008
- Lead, managed and coached the large overseas travel team
- Ensured delivery of high-quality customer service
- Identified revenue generation opportunities
- Achieved organisational performance, revenue and profitability targets
- Monitored and managed the performance of the Island workforce to achieve consistently high standards of quality service, facilities management and compliance with policy and procedure
- Identified, developed and implemented opportunities for continuous improvement
- Improved the use of budget funds and increased profitability
- Communicated with customers when appropriate (welcoming them in the facilities, addressing their complaints, finding solutions to problems and offering information etc.)
- Dealt with maintenance issues, shortages in staff or equipment etc
- Inspected facilities regularly and enforced strict compliance with health and safety standards.
RESORT MANAGER
NEILSON HOLIDAYS
10.2007 - 03.2008
RESORT MANAGER
MYTRAVEL PLC, MANCHESTER
03.1999 - 10.2007
Education
Skills
- Asset and facilities management
- Stakeholder management
- Operations management
- Business development
- Revenue maximisation
- Project management
- Team management
- Strategic planning
- Staff mentoring
- Safety & risk management
- Resource and budget administration
- P&L management
- Guest relations
- Relationship management
- Forecasting
- Marketing
- Negotiation
- Branding
- Safety, legislative and policy frameworks understanding
- Booking / Reservation system
- CRM and reporting tools
- Strategic goals implementation
- Quality control
- Leadership
- Attention to detail
- Presentation
- Adaptability
- Interpersonal skills
- Coordination
- Decision making
- Problem-solving skills
Websites
Key Highlights
- 20+ years of hospitality industry experience.
- Expertise in marketing & business development.
- Skilled in stakeholder's management.
- Former member Tourism Kangaroo Island (TKI) Board.
Timeline
PARK MANAGER
DISCOVERY HOLIDAY PARKS
12.2021 - Current
GENERAL MANAGER
RIVIERA MACKAY HOTEL
01.2018 - 01.2021
ASSET & FACILITIES MANAGER
WEST BEACH TRUST T/A ADELAIDE SHORES
05.2017 - 10.2017
GENERAL MANAGER
MCLAREN VALE
01.2015 - 05.2017
GENERAL MANAGER
LIFE-TIME PRIVATE RETREATS, SA LUXURY VILLAS
01.2011 - 12.2014
RESORT MANAGER
THOMAS COOK, NORTH AMERICA CANCUN
11.2008 - 12.2011
ISLAND MANAGER
KOSMAR HOLIDAYS, KEFALONIA
03.2008 - 11.2008
RESORT MANAGER
NEILSON HOLIDAYS
10.2007 - 03.2008
RESORT MANAGER
MYTRAVEL PLC, MANCHESTER
03.1999 - 10.2007
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