Summary
Overview
Work History
Education
Skills
Timeline
Generic

Persa martinoski

MIRRABOOKA,WA

Summary

Dynamic Executive Housekeeper with extensive experience at Hotel Belvedere, excelling in quality assurance and customer service. Proven track record in training staff and implementing effective cleaning techniques, ensuring compliance with safety standards. Recognized for enhancing operational efficiency and maintaining high cleanliness standards, contributing to a superior guest experience. Hardworking Environmental Service Housekeeper with strong record of quality, efficient work. Achieves daily cleaning targets by using good planning and prioritization skills. Jumps in quickly to handle messes, disinfect rooms and complete special cleaning projects. Experienced in delivering high-quality environmental services as housekeeper. Solid background in maintaining cleanliness, reducing waste and enhancing sustainability of premises. Understands importance of hygiene standards and compliance with safety regulations. Demonstrates ability to handle extensive cleaning tasks, work in team settings, and offer exceptional service standards. Proven success in improving overall cleanliness and customer satisfaction by implementing advanced cleaning strategies. Experienced facilities cleaning professional with solid history working at buildings. Diligent about carrying out tasks with care and attention to detail. Focused on keeping areas tidy, clean, sanitized, free of trash, and protected against infestations. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

15
15
years of professional experience

Work History

Environmental Services Housekeeper

Aegis
Perth, WA
12.2022 - 10.2024
  • Inspected all areas after completion of work to ensure that they were cleaned properly.
  • Stocked linen closets with fresh linens as needed.
  • Responded promptly to customer inquiries regarding services provided by the department.
  • Removed spots from rugs using appropriate methods.
  • Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
  • Attended required training sessions related to housekeeping tasks.
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Maintained cleaning equipment in a clean and orderly fashion.
  • Reported any damages or maintenance needs to supervisor immediately upon discovery.
  • Responded promptly to requests for housekeeping services from staff or visitors.
  • Maintained inventory of cleaning supplies used throughout shift.
  • Emptied trash cans and replaced liners as needed.
  • Assisted in the set-up of conference rooms for meetings or events.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Kept business entrances clean, tidy and professional in appearance.
  • Followed company uniform, performance and security policies with every job.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Stripped, sealed and polished floors.
  • Serviced, cleaned and restocked restrooms.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Dusted furniture, machines or equipment.
  • Removed snow from sidewalks using snowplows, snow blowers or snow shovels.

Senior Housekeeping Supervisor

Brightwater Care Group
Perth, WA
06.2017 - 12.2020
  • Performed administrative duties such as payroll processing, time tracking and scheduling shifts.
  • Monitored inventory levels of cleaning supplies, linen and amenities.
  • Assigned tasks to staff according to their abilities and workloads.
  • Reviewed safety protocols regularly and conducted safety inspections of all areas.
  • Coordinated special requests from guests such as cribs or extra linens.
  • Resolved customer complaints in a timely manner.
  • Adhered to health regulations regarding sanitation practices in all areas.
  • Created schedules that maximized efficiency while minimizing labor costs.
  • Participated in budget planning activities related to staffing, supplies and equipment.
  • Managed maintenance requests for housekeeping equipment repairs or replacements.
  • Conducted regular performance reviews with staff members to ensure quality standards were maintained.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Communicated with maintenance team on damages to repair.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Practiced safe work habits and wore protective safety equipment.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Explained goals and expectations required of trainees.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Reported damage or theft of hotel property to management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Executive Housekeeper

Hotel Belvedere
Ohrid, Macedonia
02.2010 - 10.2012
  • Ensured compliance with hotel policies concerning fire safety regulations.
  • Communicated effectively with other departments in order to provide efficient service delivery.
  • Provided guidance to staff members in resolving customer complaints in a timely manner.
  • Prepared monthly reports regarding budgeting, scheduling, payroll records.
  • Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
  • Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
  • Assisted in training new employees on proper cleaning techniques and procedures.
  • Responded promptly to any emergency situations that may arise during shift hours.
  • Participated in ongoing educational opportunities to stay current on industry trends and best practices.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
  • Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
  • Conferred with staff to resolve performance and personnel problems and discuss company policies.
  • Communicated with maintenance team on damages to repair.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

Education

High School Diploma -

D.U.T.U VANCO PITOSESKI Tourism
Ohrid Macedonia
06-2008

Skills

  • Cleaning techniques
  • Chemical handling
  • Inventory management
  • Safety compliance
  • Customer service
  • Time management
  • Equipment maintenance
  • Detailed inspections
  • Emergency response
  • Team collaboration
  • Training staff
  • Task delegation
  • Problem solving
  • Communication skills
  • Quality assurance
  • Asbestos training
  • Sorting and washing laundry
  • Attention to detail
  • Infection control
  • Vacuuming
  • Furniture polishing
  • Dusting furniture
  • Maintenance
  • Cleaning equipment operation
  • Biohazard management
  • Room preparation
  • Carpet cleaning techniques
  • Floor maintenance
  • Hazardous chemical training
  • Cleaning schedule adherence
  • Mopping and sweeping
  • Workplace safety compliance
  • Maintenance tasks
  • Restroom sanitation
  • Laundry operations
  • Floor scrubber machines
  • Cleaning and sanitizing
  • Residential cleaning
  • Quality control guidelines
  • Conflict resolution
  • Equipment inspection
  • Environmental sanitation
  • Laundry services
  • Cleaning and sanitation
  • Problem-solving
  • Hazardous chemical handling
  • Commercial equipment operations
  • Teamwork and collaboration
  • Supply inventory management
  • Commercial cleaning
  • Multitasking and prioritization
  • Time management abilities
  • Deep cleaning
  • Decision-making
  • Dusting techniques

Timeline

Environmental Services Housekeeper

Aegis
12.2022 - 10.2024

Senior Housekeeping Supervisor

Brightwater Care Group
06.2017 - 12.2020

Executive Housekeeper

Hotel Belvedere
02.2010 - 10.2012

High School Diploma -

D.U.T.U VANCO PITOSESKI Tourism

Similar Profiles

CREATE PROFILE
Persa martinoski