Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Persa Martinoski

Mirrabooka,Western Australia, WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized Hotel Housekeeper possessing in-depth knowledge of cleaning chemicals and proper applications. Well-versed in job-related equipment operations. Detail-oriented and meticulous individual with Number years of experience cleaning vacant and used rooms, managing guest supplies and maintaining housekeeping cart. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Housekeeping Floor Manager

Aegis Montgomery House
12.2022 - Current
  • Enhanced overall cleanliness by implementing efficient housekeeping procedures and protocols.
  • Streamlined workflow for staff by developing effective scheduling and task assignments.
  • Reduced guest complaints by addressing issues promptly and ensuring consistent high-quality service.
  • Increased employee satisfaction through regular performance reviews, feedback, and recognition initiatives.
  • Managed inventory of supplies, ensuring adequate stock levels while minimizing waste.
  • Improved collaboration between departments by fostering open communication and teamwork.
  • Ensured compliance with safety regulations, conducting regular inspections to identify potential hazards.
  • Provided excellent customer service, resolving guest concerns professionally and courteously.
  • Trained new hires in proper cleaning techniques, policies, and procedures for optimal performance.
  • Implemented eco-friendly practices, reducing environmental impact while maintaining quality standards.
  • Maintained detailed records of room statuses and tasks completed, ensuring accurate documentation for management review.
  • Boosted staff morale through team-building activities that promoted camaraderie and cooperation among employees.
  • Coordinated with maintenance department to address repair needs quickly and efficiently.
  • Oversaw linen management processes to ensure appropriate supply levels were maintained at all times.
  • Evaluated employee performance regularly, providing constructive feedback to support professional growth.
  • Established a strong rapport with guests to create a welcoming atmosphere that encouraged positive reviews.
  • Assisted in the recruitment process for new staff members, helping select qualified candidates who contributed positively to the team dynamic.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Senior Housekeeping Supervisor

Brightwater Care Group
01.2017 - 01.2020
  • Enhanced overall guest satisfaction by implementing efficient housekeeping procedures and maintaining high standards of cleanliness.
  • Streamlined room cleaning processes for faster turnover times, resulting in increased guest satisfaction ratings.
  • Trained and mentored junior housekeeping staff, improving their skills and performance levels.
  • Conducted regular inspections of assigned areas to ensure compliance with cleanliness and safety standards, ensuring a safe environment for both guests and staff.
  • Developed efficient inventory management systems for cleaning supplies, reducing waste and lowering expenses.
  • Managed scheduling for housekeeping staff to ensure adequate coverage during peak hours or special events, maintaining optimal service levels.
  • Implemented effective communication channels between housekeeping staff and other departments, resulting in improved cross-functional collaboration and problem-solving capabilities.
  • Oversaw daily room assignments for the entire housekeeping team to maximize efficiency while maintaining high-quality results.
  • Coordinated with maintenance teams to address any required repairs or preventative measures in guest rooms or common areas timely fashion.

Executive Housekeeper

Hotel Belvedere
01.2010 - 07.2012
  • Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
  • Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Established productive relationships with vendors to ensure timely delivery of quality products and services.
  • Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
  • Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Provided exceptional customer service support for VIP guests or clients with specific needs or requests.

Education

Tourism -

D.U.T.U VANCO PITOSESKI
Ohrid Macedonia

Skills

  • Scheduling expertise
  • Organizational skills
  • Conflict resolution
  • Record keeping
  • Health and safety compliance
  • Task delegation
  • Employee motivation
  • Staff training
  • Interpersonal skills
  • Adaptability
  • Attention to detail
  • Decision making
  • Team building
  • Resource allocation
  • Performance evaluation
  • Time management
  • Project management
  • Budget management
  • Strong leadership
  • Energy conservation
  • Customer service focus
  • Problem-solving abilities
  • Supply Management
  • Assignment Management

Languages

Macedonian
Native or Bilingual
English
Professional Working
Serbian
Full Professional
Croatian
Full Professional
Slovenian
Full Professional
Bulgarian
Limited Working
Albanian
Professional Working

Timeline

Housekeeping Floor Manager

Aegis Montgomery House
12.2022 - Current

Senior Housekeeping Supervisor

Brightwater Care Group
01.2017 - 01.2020

Executive Housekeeper

Hotel Belvedere
01.2010 - 07.2012

Tourism -

D.U.T.U VANCO PITOSESKI

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Persa Martinoski