Pershitta Apelu
Ingleburn,NSW
Summary
Adept at managing high-stress situations, I elevated customer loyalty at Tau Transport Ltd through exceptional service and empathy. Skilled in data entry and active listening, I consistently exceeded productivity targets, demonstrating critical thinking in resolving conflicts. My collaborative efforts ensured operational efficiency, contributing significantly to team and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Tau Transport Ltd
Ingleburn, NSW
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Pick Packing
Quantium Solutions
Minto
08.2016 - Current
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
- Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.
- Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
- Met or exceeded daily productivity targets consistently, contributing to the overall success of the company.
- Utilized warehouse management systems effectively for accurate tracking of inventory levels and product locations.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Increased customer satisfaction by ensuring all picked items were accurate, well-packaged, and undamaged before shipping.
- Aided in training new Pick Associates on proper procedures, improving team performance and cohesion.
- Worked closely with receiving teams to ensure incoming shipments were processed accurately into inventory systems for efficient retrieval later on.
- Prioritized urgent orders whenever necessary, enabling swift delivery for high-priority customers.
- Assisted in conducting regular inventory audits, resulting in improved stock accuracy and reduced discrepancies.
- Kept work areas neat, clean and free from debris.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Greeted store customers and discussed needs.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Worked with customers to pack items according to specific desires and requirements.
Process Worker
Darrel Lea
Ingleburn, NSW
12.2015 - 08.2016
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Maintained compliance with health, safety, and environment practices.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Prepared, boxed, and staged outgoing shipments.
- Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
- Demonstrated adaptability by quickly learning new processes when required due to changes in product specifications or client requirements.
- Completed thorough inspections of finished products while adhering to strict quality guidelines, guaranteeing customer satisfaction.
- Participated in regular safety meetings, promoting a culture of awareness and compliance within the workplace.
- Assisted in quality control efforts, ensuring all products met strict company standards before shipment.
- Contributed to reducing waste by carefully following instructions and efficiently utilizing raw materials.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Provided support to new team members, helping them quickly acclimate to the work environment and learn essential tasks.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
Certificate Of Arts - Arts
University of Samoa
Samoa04.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Tau Transport Ltd
01.2020 - Current
Pick Packing
Quantium Solutions
08.2016 - Current
Process Worker
Darrel Lea
12.2015 - 08.2016
Certificate Of Arts - Arts
University of Samoa