Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Susan Gaut

North Gregory

Summary

Exhibiting high moral standards and a strong sense of compassion and empathy, I excel in building powerful teams and promoting effective communication within organizations. With exceptional communication skills, I am able to absorb and disseminate information to benefit patients, clients, and the centre administration. Demonstrating patience, flexibility, and exceptional problem-solving abilities, I am known for my strong physical and emotional resilience.

Overview

18
18
years of professional experience

Work History

Operational Service Operator

Bundaberg Hospital
11.2023 - 01.2025
  • Optimized resource allocation, ensuring timely completion of assigned tasks.
  • Assisted colleagues as needed, fostering a collaborative work environment that promoted success across the entire team.
  • Provided excellent customer care, consistently receiving positive feedback from clients and management alike.
  • Contributed to business growth by identifying new opportunities for service expansion.
  • Reduced downtime with proactive maintenance and regular equipment checks.
  • Ensured compliance with all applicable regulations governing the operation of equipment within the facility or on job sites.
  • Developed strong client relationships, fostering trust and loyalty in the company''s services.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during service operations, finding ways to resolve them effectively while maintaining high-quality standards throughout each task performed.
  • Actively sought ways to improve personal skills and knowledge, staying current with industry trends and advancements in technology relevant to the role of a Service Operator.

Supervisor

Lifeline Shop
09.2022 - 11.2023
  • Trained staff on best practices to enhance service delivery.
  • Coordinated cross-functional projects to achieve organizational goals.
  • Increased customer satisfaction with streamlined service procedures.
  • Conducted performance reviews to support employee development.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Shop Assistant

Horseland Bundaberg
09.2021 - 09.2022
  • Answering the phone in a courteous and professional manner
  • Management of incoming and outgoing communication
  • Booking and overall schedule management of patient appointments
  • Bulk and private billing of patients
  • Banking reconciliation and reporting
  • Documentation preparation and record keeping
  • Data entry and maintenance of compliance logs
  • Implement and upkeep debt management procedures
  • Patient advocacy
  • Keep channels of communication open between Practice staff and General Practitioners
  • Increased sales opportunities with clear product recommendations.
  • Organized merchandise displays, creating an inviting shopping environment.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Improved customer satisfaction by providing friendly and knowledgeable service.

Senior Medical Receptionist

Oaktree Family Medical Centre
05.2019 - 10.2020
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Collaborated with interdisciplinary teams to plan community health events, raising awareness for various health issues and promoting the clinic''s services.
  • Implemented effective triaging techniques during busy periods, prioritizing urgent cases while maintaining excellent care standards for all patients.
  • Banking reconciliation and debtor management
  • Handling and following up phone enquiries to an exceptional standard
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Referred and screened patients to make best use of resources, triage staff, and serve community members.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.

Store Manager

Prices Plus
06.2017 - 05.2019
  • Providing exemplary customer service at all times
  • Act as point of contact/escalation point between internal and external customers
  • Operation of computerize point of sale systems, including all associated infrastructure
  • Daily point of sale reconciliation and reporting
  • Inventory Management
  • Sales reporting and service statistics for weekly and monthly submission
  • Staff training and ongoing engagement via regular team coaching
  • Time Management: Creation and amendments to staff rostering
  • Team Recruitment: Screening, interviewing, HR onboarding and training
  • Implement and uphold workplace health and safety standards

Warehouse Assistant

Target
10.2006 - 03.2012
  • Key contact and referral point for internal and external customers
  • Warmly greet customers and efficiently process transactions
  • Operate computerised point of sale systems and all associated infrastructure
  • Daily banking reconciliation and reporting
  • Inventory control
  • General data entry
  • Sales reporting and service statistics for weekly and monthly submission
  • Staff training and ongoing engagement via regular team coaching
  • Time Management: Creation and amendments to staff rostering
  • Team Recruitment: Screening, interviewing, HR onboarding and training
  • Implement and uphold workplace health and safety standards

Education

High school or equivalent -

Skills

  • Detail-Oriented Work Ethic
  • Efficient Task Management
  • Adaptable Learner
  • Effective Time Management
  • Strategic Planning
  • Responsive in Rapidly Changing Contexts
  • Proficient Problem Resolution
  • Strong Communication Skills
  • Supportive Demeanor
  • Numerical Analysis Skills

Timeline

Operational Service Operator

Bundaberg Hospital
11.2023 - 01.2025

Supervisor

Lifeline Shop
09.2022 - 11.2023

Shop Assistant

Horseland Bundaberg
09.2021 - 09.2022

Senior Medical Receptionist

Oaktree Family Medical Centre
05.2019 - 10.2020

Store Manager

Prices Plus
06.2017 - 05.2019

Warehouse Assistant

Target
10.2006 - 03.2012

High school or equivalent -

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Susan Gaut