Peta-ann Bailey
Gracemere,QLD
Summary
Hardworking and reliable Administration Officer with years of extensive experience in Customer Service. Highly organized, proactive and punctual with team-oriented mentality. I am seeking opportunities to expand my skill set skill and knowledge.
Brings health experience, problem solving skills, high levels of communication skills, adaptable to change with a willingness to take on new challenges with a strong work ethic
Overview
10
10
years of professional experience
1
1
Certification
Work History
A/Senior Administration Officer-(Secondment)
CQMHAOD
06.2023 - Current
- Maintaining and distribution of Staff Rosters on Find My Shift and organise relief when required
- Oversee daily operations for approx 48 Administration & Operational Services Team members
- Escalate work items and ensure the actioning of items throughout the use of my knowledge of Payroll, MyHR, HR and IWFM Systems in a timely manner
- Completed training of and Inputting data into IWFM and providing assistance to other mangers to assist effectively
- Effectively able to follow and carry out all aspects of Recruitment Process, Springboard and Panel Chair experience
- Provide accurate and timely management of MyHR including reports, leave balances and time off for all staff
- Providing AVAC information accurately and sending to payroll in an efficient time frame
- Deliver effective and confidential support to Administration and Operational Services Staff
- Build relationships and networks with all levels of staffing in CQHHS
- Review and Monitor Mandatory Training processes for staff on CQ Learn
- Arrange swipe and computer access for new staff and orientate to MyHR
- Record and distribute meeting minutes for IPU Admin and Operational Services
- Manage team meetings each week via teams.
Administration Officer
CQMHAOD
09.2017 - Current
- Actively manage and maintain Q Fleet vehicles – end of month reports, servicing and maintenance
- Booking and Rescheduling Appointments on HBCIS for Outpatients Clinic
- Data Entry which is collated daily and monthly
- Screening telephone calls with discretion and providing follow up assistance to a multi-disciplinary team
- First point of contact for consumers calling the service or presenting and forwarding information from Clients to Staff in an appropriate manner and time with high customer service skills
- Dealing with sensitive and Confidentiality issues with tact and respect
- Professional distribution of NSP when assistance is required
- Reception duties – Calendar accounts Faxing, filing, Kite works, uploading data, email distribution
- CIMHA, HBCIS, Queue Manager, Kite works, MyHR, RMS, AODS-IS, UMS, Ms Teams
- EFTPOS and Cash handling for Dosing and Clozapine Consumers.
Harm Reduction Officer - 2 Week Contract
CQMHAOD
11.2021 - 12.2021
- Restocking and maintenance of Needle Dispensary Machines and collecting money from the machine
- Professional distribution of equipment and items associated with NSP
- Data Entry and sending reports and information to appropriate personnel
- Reception duties – collecting data and reporting
- Keeping shelves restocked with NSP equipment
- Compiling NSP orders
- Completed 16 eLearning modules on Insight and have completed reading other education such as Vein care, Drug Strategy 2017-2026, QNSP guidelines, Fit, tips and packs.
A/Training & Development Officer
CQMHAOD
01.2016 - 09.2017
- CQMHAOD Orientation
- Inputting data onto CQ Learn and Reporting
- BLS
- Data Entry
- Co-ordinating Training with Nurse Educators
- Collating Date and Evaluations
- Co-ordinating with QCMHL regarding Training.
Administration Officer
CQMHAOD
02.2015 - 01.2016
- Q Fleet vehicles – end of month reports
- Data Entry
- Reception duties
- CIMHA, HBCIS
- Mobile Phone and Key Registry
- IPU – Bed Returns, Collation of charts, Ward Rounds.
A/ Finance Officer
CQMHAOD
04.2014 - 01.2015
- FAMMIS – Reservations and Requisitions
- Filing
- Banking
- Petty Cash
- Invoicing
- General Purpose Vouchers
- Ordering
- Date Entry.
Skills
- Multitasking
- Attention to Detail
- Customer Service
- Time Management
- Team Building
- Adaptability
- Staff Scheduling
- Data Entry
- Training and Orientation
- Calendar Management
- Schedule Maintenance
- Organizational skills
- Attention to detail
- Customer service
- Teamwork abilities
- Multitasking capabilities
- Time management
Certification
Certificate IV in Training & Assessment (TAA40104), 02/01/17
References
- Natasha Harth – A/Information and Resource Officer, CQMHAOD, 4920 5239
- Matthew Johnson – Clinical Nurse Educator, CQMHAOD, 4920 5653
Timeline
A/Senior Administration Officer-(Secondment)
CQMHAOD
06.2023 - Current
Harm Reduction Officer - 2 Week Contract
CQMHAOD
11.2021 - 12.2021
Administration Officer
CQMHAOD
09.2017 - Current
A/Training & Development Officer
CQMHAOD
01.2016 - 09.2017
Administration Officer
CQMHAOD
02.2015 - 01.2016
A/ Finance Officer
CQMHAOD
04.2014 - 01.2015
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