Peta Bauer

• In my role of National Program Manager HCP I was responsible for providing leadership to the HCP team across Focus Care’s operations to ensure adherence to the Home Care Packages (HCP) Program Guidelines and the Aged Care Quality Standards and User Rights Principles. Providing advice and support to Focus Care’s Organisational Governance Committee to ensure Policies and operational procedures maintain compliance with the HCP Program and opportunities for continuous improvement are identified and implemented, ensuring best practice Case Management to HCP Clients in the co-design of Support Plans and actively maintaining a broad network of relevant service providers to ensure consistency and relevancy of care and support options available to clients

ALSO..

• Maintaining knowledge of current HCP funding guidelines and program requirements as well as the Support at Home Program Reforms and report on key issues to relevant Focus Care Governance Committees
• Oversee intake and discharge processes for all HCP clients
• Oversee leads, referral source and analysis of conversions across all regions
• Ensure HCP service delivery is managed in accordance with the relevant quality standards and evidence based best practice community aged care support
• Manage service provider administration on the MAC portal as well as submit client leave in PRODA
• Resolve client issues when Care Manager is unable to resolve
• Conduct investigations into incidents involving clients to reduce risk of reoccurrence and improve practice
• Increase HCP hours of service delivery across all regions
• Maintain or improve client satisfaction with services
• Provide direct line management to all Care Managers, the Community RN and secondary line management to Service Coordinators
• Oversee the recruitment, induction, professional development and performance management of QLD Support Workers and QLD head office personnel
• Support recruitment of head office roles in other regions as required
• Provide office management / leadership to the Qld Head Office
• Attendance to governance committees as and when required

In the time as an AO with Sundale, I have learned a suite of skills to enable me to manage the administration role in an efficient and calm manner at times going above and beyond. A 71 bed facility with Residents and families, and working with the Site Manager as well as the management of the administration of the village

• These skills required for this role are : Provide front desk reception, including greeting, screening, directing visitors and managing enquiries in a professional, clear, prompt and friendly manner
• VR rostering, AX: procurement and budget platform, admissions – including tours and departures in both the village and the Care Centre
• Raising and receiving purchase order’s, petty cash, trust funds control, Invoicing, Banking, Sound understanding of Organisational structure policies and procedures
• Exemplify Sundales Values and Behaviours
• Manage and report stocktake for clinical and kitchen areas
• Ensure all documentation and paperwork is completed in full and is in compliance with the required system
• Actively participate in continuous improvement
• MOA audits as requested
• While these are nominated tasks, leadership and communication skills underpin this role at all levels, including liaising with the village residents, families and care centre residents on a daily basis.

• Being responsible for Home Care packages as well as CHSP clients (75 total), admissions and networking with other providers
• Some responsibilities included:
• Rostering, Running of work vehicles, Audits, Care Plan reviews, Ensuring Sundales In-home Care services reflected the needs of the community and operate on a financially viable basis
• Provided leadership and support for team members, Facilitate the provision of quality direct care.