Peta Clarke
Wombat ,NSW
Summary
Experienced leader in retail, skilled in cash management and delivering exceptional customer service. Strong leadership fosters teamwork and compliance with health standards. Dedicated to improving customer satisfaction and optimizing operations.
Overview
34
34
years of professional experience
Work History
Fuel Station Attendant
EG Ampol
Temora, Cootamundra &Young
02.2026 - Current
- Safety & Compliance: Monitoring the forecourt for safety hazards, managing fuel delivery, knowing how to trigger emergency fuel shut-offs, and strictly following regulatory checks,
- Customer Service & Console Operation,
- Store Merchandising,
- Site Cleanliness & Maintenance
Retail Store Assistant
Cookshop Plus Bowral
Bowral
04.2023 - 02.2026
- Recommended products based on customer preferences, enhancing satisfaction and driving sales.
- Assisted customers in choosing kitchenware and home goods, improving overall shopping experience.
- Processed customer transactions accurately at the point of sale.
- Resolved customer inquiries and issues promptly, ensuring a positive shopping environment.
- Ensured cleanliness and organization of sales floor displays to create an inviting environment.
Supervisor
Trappers Bakery Goulburn
Goulburn
01.2020 - 03.2023
- Oversaw daily bakery production and staff activities, ensuring operational efficiency.
- Trained new team members on safety protocols and operational procedures, enhancing team readiness.
- Resolved employee conflicts, promoting a positive and collaborative team environment.
- Ensured compliance with health and safety regulations in food handling.
- Managed inventory levels and coordinated supply orders to maintain stock availability.
- Complied with company policies, objectives and communication goals.
Store Manager
Summers Oxley Vale Fuel Station, Superette & Takeaway
Tamworth
01.2017 - 01.2020
- Managed daily operations for high-volume superette and takeaway, ensuring seamless service and customer satisfaction.
- Oversaw staff scheduling and training, enhancing team efficiency and service quality.
- Resolved customer complaints promptly, improving customer retention and satisfaction.
- Managed inventory across groceries, bottle shop, fuel, and food sections.
- Implemented inventory control measures to maintain stock levels effectively.
- Monitored inventory levels and restocked items to ensure availability.
- Ensured compliance with health regulations and safety standards consistently.
- Recruited, trained and supervised new employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed cash register transactions, ensuring accurate handling of payments.
- Operated fuel pumps and ensured proper fueling procedures for customer safety.
Shift Supervisor
Summers Westdale Supermarket & Takeaway
Tamworth
01.2017 - 12.2017
Shift Supervisor
Braidwood Trappers Bakery
Braidwood
01.2015 - 12.2017
- Supervised daily operations of supermarket and takeaway services, ensuring smooth workflow and customer satisfaction.
- Managed staff scheduling to maintain adequate coverage during peak hours, optimizing service delivery.
- Trained new employees on customer service and store policies, enhancing team performance and customer experience.
- Completed Certificate III in Hospitality through coursework and hands-on training, enhancing skills for effective service delivery
- Obtained First Aid Certificate by participating in training sessions, ensuring readiness for emergency situations
Head Motel Housekeeper
Cedar Lodge Motel
Braidwood
01.2011 - 12.2015
- Cleaned guest rooms thoroughly to ensure a welcoming environment.
- Managed laundry operations, maintaining cleanliness and organization of linens.
- Stocked cleaning supplies and toiletries in preparation for guest arrivals.
Casual Café Attendant
Country Side Diner
Braidwood
01.2002 - 12.2006
All Rounder
Renner Springs Road House
, NT
01.1998 - 12.1999
Service Station Attendant/Cook
01.1993 - 12.1997
Education
Certificate III - Hospitality
Braidwood Trappers Bakery
Braidwood01-2017
Skills
- Payment processing and cash handling
- Visual merchandising and point of sale
- Team leadership and staff supervision
- Conflict resolution and problem solving
- Stock management and replenishment
- Customer service and patient confidentiality
- Attention to detail and accuracy
Attributes
Articulate communicator, with appreciation for the different cultural and communication styles required when working with team members, staff as well as with customers/clientele, Strong morals, work ethics, ensure honesty, reliability and ability to undertake tasks responsibly., Understanding of the need to remain flexible to support last minute demands and changes. Comfortable in changing environments and situations ensuring ability to remain flexible and adaptable to all times. Always trying my best and pushing for the best possible outcome, happy to engage in all aspects of work and love a challenge., Able to complete tasks, can meet deadlines and has excellent self-management. Also able to manage time accordingly and appropriately., Will carry out tasks that need to be complete without having to be directed or asked. Shows independence, knows when aspects need to be completed, love pushing and leading others to success.
Timeline
Fuel Station Attendant
EG Ampol
02.2026 - Current
Retail Store Assistant
Cookshop Plus Bowral
04.2023 - 02.2026
Supervisor
Trappers Bakery Goulburn
01.2020 - 03.2023
Store Manager
Summers Oxley Vale Fuel Station, Superette & Takeaway
01.2017 - 01.2020
Shift Supervisor
Summers Westdale Supermarket & Takeaway
01.2017 - 12.2017
Shift Supervisor
Braidwood Trappers Bakery
01.2015 - 12.2017
Head Motel Housekeeper
Cedar Lodge Motel
01.2011 - 12.2015
Casual Café Attendant
Country Side Diner
01.2002 - 12.2006
All Rounder
Renner Springs Road House
01.1998 - 12.1999
Service Station Attendant/Cook
01.1993 - 12.1997
Certificate III - Hospitality
Braidwood Trappers Bakery