Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Peta Coles

Hervey Bay,QLD

Summary

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Care Assistant

Ozcare
08.2021 - Current
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
  • Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
  • Participated in ongoing professional development opportunities, staying current with best practices in caregiving techniques.
  • Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
  • Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
  • Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.
  • Scheduled and accompanied clients to medical appointments.
  • Administered medications under supervision of licensed healthcare providers, following established protocols for dosage accuracy and timing.

Shift Supervisor

Red Rooster
07.2020 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Prepared both fresh and raw food for cooking and consumption
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Sandwich Artist

SUBWAY®Restaurants
10.2017 - 08.2020
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Ordered stock
  • Training of new staff
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Education

Bachelor of Nursing Science -

University of The Sunshine Coast
Hervey Bay, QLD
04.2026

High School Diploma -

Hervey Bay State High School
Pialba, QLD
11.2020

Skills

  • Customer Service
  • Reliability and punctuality
  • Cash Handling
  • Customer Complaint Resolution
  • Cash Management
  • Product Knowledge
  • Customer Focus
  • POS System Operation
  • Payment Collection
  • Reliable and Responsible
  • Adaptable and Flexible
  • Honest and Dependable

Certification

  • First Aid certificate
  • Mental Health certificate
  • COVID19 Vaccine certificate
  • Blue Card
  • Yellow Card
  • National police check

References

  • Geoff Sun - Registered Nurse Ozcare 0447 058 366

Timeline

Care Assistant

Ozcare
08.2021 - Current

Shift Supervisor

Red Rooster
07.2020 - 08.2021

Sandwich Artist

SUBWAY®Restaurants
10.2017 - 08.2020

Bachelor of Nursing Science -

University of The Sunshine Coast

High School Diploma -

Hervey Bay State High School

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