National A Umpire for Netball
Camping in my Mini Cooper and Teardrop camper
Peta Ingall
Thornton,NSW
Summary
Quality control professional with comprehensive background in supplier management. Known for driving quality improvements and ensuring compliance with industry standards through effective problem-solving and root cause analysis. Strong focus on team collaboration and adaptability, with reliable skills in quality control and supplier relationship management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Supplier Quality Technician
Chamberlain ANZ
04.2024 - Current
- Company Overview: Garage Door Opening Solutions – Merlin and Grifco
- Internal audits
- Support external audits for FM, Ex, UL
- Liaise with suppliers and provide feedback on performance, areas for continuous improvement including international suppliers
- Control of non-confirming product
- Perform IQC on incoming goods
- Communicate with various internal and external stakeholders
- Data analysis of customer complaints
- Projects to reduce customer complaints
- Garage Door Opening Solutions – Merlin and Grifco
Practice Manager
Sonic HealthPlus
12.2021 - 04.2024
- Company Overview: Sonic HealthPlus is the largest provider of corporate medicine in the country
- Overall management of the practice, ensuring it operates smoothly on a daily basis
- Coordinating / liaising with 5 doctors and various stakeholders include Defence Force Recruitment
- Monitoring accounts, budgets and finance management as well as information technology
- Human resources; training, mentoring and management of administration and nursing staff – 21 direct reports
- Providing a high level of assistance and communication to patients
- Business Development and promotion of the clinic focusing on Occupational Health services
- Continuous Improvement & Complaints Management
- Health, Safety & Environment and QMS Internal Audits
- Maintain NATA Accreditation (Drug & Alcohol Screening) & ISO 9001 - 2016 Accreditation
- Sonic HealthPlus is the largest provider of corporate medicine in the country
Quality Assurance Technician
Brancourts Family Dairy
04.2021 - 12.2021
- Company Overview: Manufacturers of cottage cheese, sweetened condensed milk and sour cream
- Follow food safety and quality system procedures to ensure the production of safe foods and quality products
- Assist in maintaining the Food Safety Quality Management system through:
- Daily in process checks of CCPs and QCPs
- Document control
- Approved supplier program
- Maintain SDS register
- Internal auditing
- Assist with external (3rd party) audits
- Conduct GMP audits as per schedule
- Competent in all aspects of the Laboratory Technician position, including participation in the Proficiency Testing Program
- Conduct physical, chemical and microbiological testing of raw materials of in-process product and finished product
- Conduct internal and external calibration checks
- Manufacturers of cottage cheese, sweetened condensed milk and sour cream
Medical Administration 2IC
Fletcher Clinic
08.2020 - 04.2021
- Company Overview: General Practice with 3 GP’s, 2 nurses
- Use of Best Practice software
- Appointment booking
- Outstanding invoices
- Reminder letters
- Billing
- Triage patient appointments
- Patient record maintenance
- Doctor’s rooms’ cleaning
- Stocktake and ordering of medical consumables & stationary
- Patient confidentiality
- Document Control of Policies and Procedures
- Maintain training register
- Infection Control
- Liaise with third party medical providers
- Day to day running of front desk
- Staff including GP payroll via Xero
- General Practice with 3 GP’s, 2 nurses
- Achievement: Updated Policies and Procedures Manual
Quality Manager
Baiada Poultry
05.2020 - 08.2020
- Company Overview: Privately owned Australian company with 350 employees at the Beresfield Cooked plant
- Baiada is one of Australia's largest poultry processing companies producing the Lilydale Select and Steggles brand to retailers including Coles, Woolworths, IGA, Aldi, McDonald's, KFC, Pizza Hut, Red Rooster, Nando's and Subway
- To ensure product meets food safety and quality requirements
- To drive continuous improvement culture
- Internal and external audits
- Mentoring of QA Coordinator and Officers – 10 direct reports
- Complaints & corrective action management
- Monitoring and improving Quality KPI’s
- Engaging with both internal and external suppliers and driving continuous improvement
- Privately owned Australian company with 350 employees at the Beresfield Cooked plant
- Baiada is one of Australia's largest poultry processing companies producing the Lilydale Select and Steggles brand to retailers including Coles, Woolworths, IGA, Aldi, McDonald's, KFC, Pizza Hut, Red Rooster, Nando's and Subway
- Achievements: Identified opportunity to standardise product micro biological specifications, Transparency in reporting non-conforming product to enable data analysis and true site performance
Technical Team Leader
Lion Dairy & Drinks
11.2018 - 05.2020
- Company Overview: Lion Dairy & Drinks is a major dairy FMCG company in Australia with a turnover of 1.85 billion AUD in 2018 employing 2300 nationally
- They manufacture leading dairy brands sold through grocery & convenience channels
- Lab Leader - staff employment, training and rosters for 5 direct reports for 24/6hr production
- Trend and Report to site on Quality & Environment Lead Indicators
- Product compliance, investigate non-conformance
- Conduct Internal Audits and Support External Audits
- Maintain and develop cost effective and sustainable operations through continuous improvement initiatives, using OPEX
- Conduct Site Quality & Environment Training
- Conduct Environment, Customer & Consumer Complaint investigations
- Drive change initiatives effectively, such as OPEX Process Improvement Projects
- Maintain relevant Quality/Environment Systems
- Ensure all product results entered and released from SAP without delay to release or out of rotation
- Lion Dairy & Drinks is a major dairy FMCG company in Australia with a turnover of 1.85 billion AUD in 2018 employing 2300 nationally
- They manufacture leading dairy brands sold through grocery & convenience channels
- Achievements: Imbed Quality Systems (FSRA, Process Change Requests, Environment Aspects & Impacts), Improve compliance to Good Laboratory Practice from 74% to 82% compliance to Corporate Standard, Reduction of complaints through machine process improvements – reduced 6.5% of total complaints, Improve compliance to viscosity specifications, Milk Based Beverages Compliance to Specification
Technical Manager
Portavin NSW
05.2014 - 10.2018
- Company Overview: Contract Wine Packaging and Bottling Company with 5 sites across Australia employing 200
- Member of the San Miguel Yamamura Australasia Group
- Maintaining Quality Management System for ISO 9001:2008, HACCP, BRC & ALDI, WQA, NATA ISO 17025, & Organic accreditations
- Internal & External Audits, closing out non-conformances
- Customer complaints, corrective action management and continuous improvement
- Review site policies, standard operating procedures and picture process maps
- Manage site waste water, reporting to Sydney Water
- Maintaining good manufacturing practice in producing a quality product for the customer
- Staff employment, training and rosters for 4 direct reports for 5day 24hr production
- Compliance with WHS
- NATA Signatory, managing NATA Internal & External Audits, investigating Corrective Action Reports
- Contract Wine Packaging and Bottling Company with 5 sites across Australia employing 200
- Member of the San Miguel Yamamura Australasia Group
- Achievements: Setup new laboratory from scratch due to site relocation, Achieve NATA ISO 17025 accreditation, Review & update site manufacturing procedures & setup training matrix
Quality & Laboratory Manager
Ozpak
08.2009 - 05.2014
- Company Overview: Wine Bottling & Packaging Services
- Maintaining Quality Management System for ISO 9001:2008, BRC 6, ALDI
- Internal & External Audits, closing out non-conformances
- Responsible for calibration of equipment
- NATA Signatory, participating in NATA Internal & External Audits, investigating Corrective Action Reports
- Managing customer complaints
- Updating standard operating procedures
- Maintenance of equipment, ordering of stock, maintaining budgets
- Staff employment, training and rosters for 5 direct reports for 24hr production
- Maintaining good manufacturing practice in producing a quality product for the customer, drive for continuous improvement
- Wine Bottling & Packaging Services
Laboratory Manager
First Creek Winemaking Services
01.2001 - 08.2009
- Company Overview: Contract Winemaking and Bottling Facility – 9 Vintages
- Contract Winemaking and Bottling Facility – 9 Vintages
Education
Bachelor of Science -
University of Newcastle
Newcastle, NSWSkills
- Quality inspection techniques
- Failure mode and effects analysis
- Control plan development
- Process validation
Certification
· Online Internal Auditor Training ISO 19011:2018
· HACCP Refresher 2020
· Supervision and People Management Training Leadership Directions Aug 2018
Interests
Timeline
Supplier Quality Technician
Chamberlain ANZ
04.2024 - Current
Practice Manager
Sonic HealthPlus
12.2021 - 04.2024
Quality Assurance Technician
Brancourts Family Dairy
04.2021 - 12.2021
Medical Administration 2IC
Fletcher Clinic
08.2020 - 04.2021
Quality Manager
Baiada Poultry
05.2020 - 08.2020
Technical Team Leader
Lion Dairy & Drinks
11.2018 - 05.2020
Technical Manager
Portavin NSW
05.2014 - 10.2018
Quality & Laboratory Manager
Ozpak
08.2009 - 05.2014
Laboratory Manager
First Creek Winemaking Services
01.2001 - 08.2009
Bachelor of Science -
University of Newcastle
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