Peta-Lee Duchenne-Crow
Sydney,Australia
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines whilst handling customers complaints and enquiries with the up most care and commitment. Will provide consistent and constant support for all staff and customers that I will encounter each and everyday. Always willing to give a helping hand whenever required.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mortgage Originations Consultant/Subject Matter Expert
Westpac Banking Group
02.2024 - Current
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Store Supervisor/Administrative Assistant
Big W
10.2019 - 01.2024
- Maintained an organized system for tracking customer feedback and complaints
- Tracked shipments from suppliers to ensure that goods were delivered on time
- Maintained effective communication between customers and the store
- Effectively completed all tasks with deadlines
- Extensive knowledge in computer applications such as Microsoft Excel, Microsoft Teams, Workjam and Microsoft Word
- Kept all areas completely clean and organised
- Extensive knowledge surrounding all policies within the company, and followed them throughout every process
- Resolved customer complaints in a timely manner
- Handled confidential financial documents in accordance with company policy
- Answered phones professionally while providing excellent customer service
- Processed orders efficiently while demonstrating strong attention to detail
Education
Certificate II - Agriculture
Menai High School
09-2024
High School Diploma -
Menai High School
Illawong, NSW09.2023
Skills
- Giving Accurate Change
- Opening and Closing Procedures
- Administrative Management
- Payroll Auditing
- Task Coordination
- Phone Systems
- Administrative Procedures
- Employee Paperwork
- Microsoft Office
- Set Appointments
- Payment Distribution
- Accounting and Bookkeeping
Certification
- Multitasking and Time Management
- Computers and Technology
- Staff Orientation and Training
- Employee Communications
- Supply Inventory Control
- Transcribe Letters
- Office Equipment Operation
- General Construction White Card
Extracurricular Activities
Netball player for 12+ years Netball umpire for 5+ years Netball coach for 3+ years Sydney Royal Easter Show Volunteer for 4+ years Elite swimmer for 10 years Livestock Caretaker for local farm
References
References available upon request
Timeline
Mortgage Originations Consultant/Subject Matter Expert
Westpac Banking Group
02.2024 - Current
Store Supervisor/Administrative Assistant
Big W
10.2019 - 01.2024
High School Diploma -
Menai High School
Certificate II - Agriculture
Menai High School
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