Peta McGavin
Quakers Hill
Summary
I am a dedicated professional committed to supporting the education and life skills development of youth, teens, and adults from diverse backgrounds. I am skilled in creating life skills programs, staff management, leadership development, training, assessment, and facilitation. Seeking a role where I can contribute to the growth and success of individuals and communities through education and life skills advancement.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Rush Surf Norwest
01.2009 - 12.2009
Assistant Manager
Mathers Shoes Castle Hill
01.2004
Store Manager
Optus Store castle hill & Macquarie
01.1998
Youth Program Coordinator & Team Leader (Trainer and Assessor)
JobQuest
03.2022 - Current
- Fostered strong relationships with students, parents, and educators to enhance community engagement
- Maintained confidentiality while managing sensitive information and communications
- Collaborated with team members to design and deliver inclusive learning sessions
- Utilised organisational skills to coordinate multiple projects and meet tight deadlines
- Promoted programs through strategic marketing initiatives targeting community groups in Metro Sydney
- Customising proposals to meet the unique needs and budgets of schools and groups
- Planned and delivered high-quality, engaging programs for diverse youth audiences
- Managed program administration, documenting participant outcomes and maintaining compliance records
- Adapted sessions to accommodate varying abilities and school settings
- Built rapport with a diverse range of individuals, fostering collaboration
- Engage with young people to facilitate productive working relationships
- Equipped young people with essential skills for effective job readiness.
Team Leader 11/2023 - Current
- Kept abreast of the local labor market to assist youth in identifying employment opportunities
- Conducted monthly professional conversations to support staff development
- Sourced and implemented targeted professional development opportunities
- Strategically planned and rostered staff for efficient program execution
- Prepared comprehensive business cases for new programs, demonstrating financial viability
- Conducted staff observations and facilitated reflective sessions for continuous improvement.
School Banking Specialist
Commonwealth Bank
01.2010 - 12.2021
- Developed and facilitated educational programs promoting financial literacy and well-being for diverse groups
- Implemented business development strategies, increasing participation in school banking initiatives
- Managed a portfolio of 68 schools with over 3,000 students in the School Banking program
- Achieved key performance indicators focused on customer service and financial well-being
- Engaged stakeholders to raise community awareness of financial literacy
- Trained and supported over 160 volunteers, ensuring compliance with risk and safety guidelines.
Education
Outlook - On time and in Control -
Commonwealth Bank of Australia – Tier 2 Accreditation in Financial Services -
Presentation skill building -
CBA Internal training -
TAE40116 - Cert IV in Training & Assessing -
07.2023
Skills
- Self-Sufficiency & Team Collaboration: Proven ability to work independently and collaboratively within a team to achieve common goals
- Communication: Strong communication and articulation skills, fostering effective interaction with diverse audiences
- Program Facilitation: Passion for creating and facilitating learning programs that enhance knowledge and skills
- Customer Focus: Exceptional customer focus with strong relationship management skills, ensuring positive experiences
- Banking & Finance Expertise: Excellent knowledge in banking and finance, specialising in School Banking and youth financial well-being
- Business Development: Strong business development skills, driving growth and engagement within communities
- Organisational Skills: Extensive skills in planning, organising, and coordinating work priorities to meet high-volume demands
- Confidentiality & Discretion: Proven ability to handle sensitive information with confidentiality and discretion
- Digital Proficiency: Excellent skills in digital applications, including G-Suite (Docs, Sheets, Slides), Microsoft Word, Outlook, OneNote, and Excel
Websites
References
Upon request
Timeline
Youth Program Coordinator & Team Leader (Trainer and Assessor)
JobQuest
03.2022 - Current
School Banking Specialist
Commonwealth Bank
01.2010 - 12.2021
Customer Service Representative
Rush Surf Norwest
01.2009 - 12.2009
Assistant Manager
Mathers Shoes Castle Hill
01.2004
Store Manager
Optus Store castle hill & Macquarie
01.1998
Commonwealth Bank of Australia – Tier 2 Accreditation in Financial Services -
Presentation skill building -
CBA Internal training -
TAE40116 - Cert IV in Training & Assessing -
Outlook - On time and in Control -
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