Peta Palmer
Eleebana,NSW
Summary
Seasoned Nurse Unit Manager with background in coordinating and overseeing patient care unit operations. Skills include team management, strategic planning, and healthcare regulatory compliance. Strong ability to balance administrative duties with direct patient care responsibilities. Notable contributions include implementing efficiency improvements, enhancing team collaboration, and improving patient satisfaction rates.
Overview
30
30
years of professional experience
Work History
Acting Medicolegal Manager
John Hunter Hospital
New , New South Wales
02.2025 - Current
- Ensured compliance with Health Information Privacy Act and guidelines.
- Worked with multidisciplinary teams to achieve outcomes.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized a variety of programs to efficiently provide accurate records to a variety of stakeholders.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of consumers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues.
- Updated and maintained databases with current information.
Nurse Unit Manager Mental Health
Ramsay Health Care
Warners Bay, NSW
01.2018 - 11.2024
- Developed and implemented nursing unit policies, procedures, and standards of care.
- Streamlined operations through strategic management of rostering, recruitment, and staff retention processes.
- Implemented strategies for enhancing quality improvements
- Led the successful formation of a cohesive team.
- Actively engaged in ongoing learning and development opportunities
- Provided direct patient care on a regular basis as needed.
- Conducted interviews with prospective employees; supervised hiring process for new staff members.
- Managed employee relations activities such as performance appraisals and corrective action plans when needed.
- Oversaw ordering of supplies and equipment necessary for successful unit operation.
- Participated in interdisciplinary teams to assess patient outcomes and develop treatment plans.
- Ensured that all documentation was completed accurately in a timely manner according to facility policy.
- Educated nursing staff on changes in protocols or practices based on current evidence-based research.
- Investigated any incidents reported within the unit promptly according to established guidelines.
- Provided support to nurses during stressful situations or emergencies on the floor.
- Resolved conflicts among team members or between departments in a diplomatic manner.
- Attended conferences or workshops related to nursing management topics for continuing education purposes.
- Monitored staff performance to ensure adherence to policies and procedures.
- Coordinated the daily operations of the unit, including staffing, scheduling, budgeting and resource management.
- Provided leadership by setting standards for professional practice and role modeling behaviors.
Triage Nurse
Hunter Primary Care
Warabrook, NSW
01.2017 - Current
- Assess patients' health condition and determine the level of care needed.
- Identify symptoms, gather medical history, and document patient information accurately.
- Streamlined telephonic triage process, ensuring prompt response to patient inquiries and allocation of resources in a fast-paced healthcare setting.
After Hours Nurse Manager
Healthecare
Merewether, NSW
06.2017 - 12.2017
- Provided guidance to staff on patient care and clinical practice.
- Managed hospital staffing to ensure safe and efficient operations.
- Troubleshooting and resolving issues efficiently.
- Ensured safe and smooth operation of hospital during after hours
Nurse Unit Manager Intensive Care
Healthecare
Merewether, NSW
01.2013 - 06.2017
- Conducted interviews with prospective employees; supervised hiring process for new staff members.
- Managed employee relations activities such as performance appraisals and corrective action plans when needed.
- Oversaw ordering of supplies and equipment necessary for successful unit operation.
- Participated in interdisciplinary teams to assess patient outcomes and develop treatment plans.
- Ensured that all documentation was completed accurately in a timely manner according to facility policy.
- Educated nursing staff on changes in protocols or practices based on current evidence-based research.
- Investigated any incidents reported within the unit promptly according to established guidelines.
- Provided support to nurses during stressful situations or emergencies on the floor.
- Resolved conflicts among team members or between departments in a diplomatic manner.
- Prepared reports summarizing data from patient charts regarding diagnosis, treatments administered.
- Attended conferences or workshops related to nursing management topics for continuing education purposes.
- Monitored staff performance to ensure adherence to policies and procedures.
- Coordinated the daily operations of the unit, including staffing, scheduling, budgeting and resource management.
- Provided leadership by setting standards for professional practice and role modeling behaviors.
- Directed development and implementation of quality improvement initiatives.
- Collaborated with intensivists, other healthcare professionals, patients and families to meet individualized patient needs.
Patient Streaming Service Manager
Hunter Primary Care
Newcastle, NSW
01.2010 - 01.2013
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Created detailed reports on service activities for senior management review.
- Trained new employees on the use of customer relationship management software systems.
- Provided technical support for hardware and software issues experienced by customers.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Created standard operating procedures for all service functions.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
Registered Nurse, Intensive Care Unit
Calvary Mater Hospital
Waratah, NSW
01.2003 - 09.2008
- Provided care to critically ill patients in a fast-paced environment.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Coordinated with multidisciplinary team members to develop individualized plans of care for each patient.
- Participated in quality improvement activities aimed at improving the overall standard of care provided to ICU patients.
- Monitored ventilator settings and adjusted as needed according to physician orders or established protocols.
- Responded quickly and effectively to code blue situations for cardiopulmonary resuscitation and advanced cardiac life support.
- Recognized changes in patient conditions, promptly notified physicians, and implemented appropriate interventions as necessary.
- Provided emotional support to family members during difficult times.
- Assisted with end-of-life decisions by providing guidance and education regarding available options.
- Evaluated the effectiveness of nursing interventions through ongoing assessment of patient responses and outcomes.
- Performed bedside procedures such as wound dressing changes, catheterizations, IV starts and changes, tracheostomy care.
- Prioritized multiple tasks while maintaining excellent standards of care delivery.
- Developed strong relationships with interdisciplinary teams throughout hospital departments.
- Demonstrated effective communication skills when interacting with patients and families.
- Developed and maintained professional relationship with members of health care team, patient, and patient's family.
- Delivered optimum treatments to critical-care patients following prescribed rules, policies, protocol, and procedures.
- Functioned as charge nurse and assumed patient care in absence of nurses ending or arriving for shifts.
- Utilized strong critical thinking skills to make quick and accurate clinical decisions in emergency situations.
- Assisted in the performance of diagnostic tests and interpreted results to guide nursing care.
- Administered medications, monitored dosages, and observed patient reactions in a high-stakes environment.
- Provided emotional support and education to patients' families, helping them navigate complex medical information.
- Operated and maintained life support systems and other medical equipment with precision and care.
- Managed comprehensive care for critically ill patients, ensuring adherence to ICU protocols and guidelines.
Registered Nurse, Intensive Care Unit
Westmead Hospital
Westmead, NSW
01.2001 - 07.2024
- Assessed patient's condition and monitored vital signs.
- Provided care to critically ill patients in a fast-paced environment.
- Administered medications and treatments as prescribed by physicians.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Coordinated with multidisciplinary team members to develop individualized plans of care for each patient.
- Participated in quality improvement activities aimed at improving the overall standard of care provided to ICU patients.
- Monitored ventilator settings and adjusted as needed according to physician orders or established protocols.
- Recognized changes in patient conditions, promptly notified physicians, and implemented appropriate interventions as necessary.
- Provided emotional support to family members during difficult times.
- Evaluated the effectiveness of nursing interventions through ongoing assessment of patient responses and outcomes.
- Performed bedside procedures such as wound dressing changes, catheterizations, IV starts and changes, tracheostomy care.
- Prioritized multiple tasks while maintaining excellent standards of care delivery.
- Developed strong relationships with interdisciplinary teams throughout hospital departments.
- Demonstrated effective communication skills when interacting with patients and families.
- Developed and maintained professional relationship with members of health care team, patient, and patient's family.
- Delivered optimum treatments to critical-care patients following prescribed rules, policies, protocol, and procedures.
- Assessed ICU patients each shift to ascertain vitals and key information.
- Utilized strong critical thinking skills to make quick and accurate clinical decisions in emergency situations.
- Conducted regular assessments of patient conditions, identifying changes and coordinating appropriate responses.
- Assisted in the performance of diagnostic tests and interpreted results to guide nursing care.
- Administered medications, monitored dosages, and observed patient reactions in a high-stakes environment.
- Provided emotional support and education to patients' families, helping them navigate complex medical information.
- Operated and maintained life support systems and other medical equipment with precision and care.
- Managed comprehensive care for critically ill patients, ensuring adherence to ICU protocols and guidelines.
Registered Nurse, Medical-Surgical Unit
Worthing Hospital UK
Worthing, South Sussex, UK
04.1997 - 10.1997
- Assessed, monitored and documented patient progress on a daily basis.
- Provided direct nursing care to medical-surgical patients including assessments, treatments, medications and documentation of care.
- Collaborated with interdisciplinary team members to develop individualized patient plans of care.
- Performed vital signs monitoring for early identification of changes in patient condition or response to treatment plan.
- Administered prescribed medications and treatments in accordance with approved nursing techniques.
- Evaluated effectiveness of nursing interventions and revised plan of care accordingly.
- Developed positive relationships with patients to ensure quality holistic care was provided throughout the hospital stay.
- Maintained accurate records of all patient interactions, treatments, medications administered and any changes in condition.
Registered Nurse, Surgical Unit
Hunter Area Health
New Lambton Heights, NSW
01.1997 - 12.2002
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Actively participated in quality improvement initiatives within the department.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Provided emotional support and comfort to families during difficult times.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Monitored and managed various treatment and care interventions.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
Registered Nurse
Royal Brisbane Hospital
Brisbane, QLD
01.1996 - 12.1996
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
Graduate Registered Nurse
Royal North Shore Hospital
St Leonards, NSW
01.1995 - 12.1995
- Assessed, monitored and evaluated patient care needs.
- Provided ongoing support to patients and their families.
- Developed treatment plans in collaboration with the interdisciplinary team.
- Administered medications and treatments as prescribed by physicians.
- Performed nursing assessments of new admissions and discharged patients.
- Supported medical staff in providing quality patient care.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Collaborated with other healthcare professionals to ensure optimal outcomes for each patient.
- Assisted physicians during exams or procedures when needed.
- Provided emotional support to patients and their families during difficult times.
- Conducted regular rounds to monitor patient conditions.
- Maintained a clean work environment free from hazards or unsafe practices.
Education
Master of Mental Health Nursing - Mental Health Nursing
La Trobe University
Melbourne, VIC12-2026
Graduate Certificate in Intensive Care Nursing - Intensive Care Nursing
NSW College of Nursing
Sydney, NSW12-2005
Bachelor of Science (Nursing) -
University of Newcastle
Newcastle, NSW12-1994
Skills
- Quality Improvement
- Interdisciplinary Collaboration
- Compassionate Care
- Medical Documentation
- Clinical Leadership
References
References available upon request.
Timeline
Acting Medicolegal Manager
John Hunter Hospital
02.2025 - Current
Nurse Unit Manager Mental Health
Ramsay Health Care
01.2018 - 11.2024
After Hours Nurse Manager
Healthecare
06.2017 - 12.2017
Triage Nurse
Hunter Primary Care
01.2017 - Current
Nurse Unit Manager Intensive Care
Healthecare
01.2013 - 06.2017
Patient Streaming Service Manager
Hunter Primary Care
01.2010 - 01.2013
Registered Nurse, Intensive Care Unit
Calvary Mater Hospital
01.2003 - 09.2008
Registered Nurse, Intensive Care Unit
Westmead Hospital
01.2001 - 07.2024
Registered Nurse, Medical-Surgical Unit
Worthing Hospital UK
04.1997 - 10.1997
Registered Nurse, Surgical Unit
Hunter Area Health
01.1997 - 12.2002
Registered Nurse
Royal Brisbane Hospital
01.1996 - 12.1996
Graduate Registered Nurse
Royal North Shore Hospital
01.1995 - 12.1995
Master of Mental Health Nursing - Mental Health Nursing
La Trobe University
Graduate Certificate in Intensive Care Nursing - Intensive Care Nursing
NSW College of Nursing
Bachelor of Science (Nursing) -
University of Newcastle
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