Peta Randall
Millthorpe,NSW
Summary
Seeking a professional team in a positive environment that fosters individual career satisfaction and achieves organizational goals is my ultimate career objective. With a high degree of integrity, I am a capable and personable professional who values confidentiality, reliability, and exceptional communication skills. My aim is to be a valuable member of any team I join. As a knowledgeable and dedicated customer service professional with extensive experience in the customer service industry, I excel as a solid team player with an outgoing and positive demeanor. Building rapport with clients comes naturally to me, and I am motivated to maintain customer satisfaction and contribute to company success. My specialization lies in quality, speed, and process optimization. With an articulate, energetic, and results-oriented approach, I am driven by my passion for developing relationships, cultivating partnerships, and driving customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
School Learning and Support Officer
NSW Department of Education
08.2018 - Current
- Assists in the effective delivery of learning materials to 240 school students in an understanding and respectful manner
- Discovering individual learning requirements to increase understanding and retention through positivity and accountability
- Supporting the educators in managing their high workloads and assisting where directed or intuited
- Thorough understanding of the tasks involved to maintain the efficient management of school administration across multiple systems and databases
- Successful navigation of department platforms through utilising professional learning materials to maximise effectiveness and continually deliver assistance and complete tasks to a high standard
- School administration requiring the ability to self-manage priority tasks, competing demands in a constant office environment
- Responsibilities include financial administration using EBS, Sentral, routine correspondence, educator support and co-ordination of resource material and distribution
- Student record management through Sentral, student supervision and first aid assistance where required
- Point of contact for parents and carers, educator liaison whilst maintaining security of sensitive information for the privacy of members in a small community environment
- Approachable and proactive member of the school community who can be relied upon to foresee and complete required tasks whilst enjoying the collaborative nature of the school environment
Police Officer
NSW Police Force
09.2000 - 12.2020
- 20 years of service completing various criminal investigations and conflict resolutions along with enhancing sense of public safety through high visibility and positive community interaction numerous NSW locations including areas of high first nations and low socio-economic populations
- Customer service focused on both internal and external customers with accountability of actions being key.
- Leadership role as Acting Sergeant on multiple occasions, supervising up to 15 personnel over large geographical regional areas, encompassing emergency response, welfare of staff and persons in custody
- Consultations with external agencies, namely child protection services adhering to information exchange procedures as per Memorandum of Understanding guidelines.
- Proficiency in multitude of computer-based systems including Microsoft Office 365, SAP, email, online learning and inter-organisational programs
- Maintaining up to date knowledge with changes in policies and procedures to ensure most effective and efficient service delivery
- Quality assurance in regard to legal documentation for prosecutions at court along with education of colleagues including adherence to best practice policies and procedures
- Station manager duties encompassing vehicle maintenance, fleet vehicle exchange, accountable books registry including infringement notices, physical and electronic records management, exhibit management, induction logistics and delivery, stationery supplies, equipment maintenance, drug exhibit security, exhibit examination procedures, exhibit disposals, shift changeover briefings and reporting to senior executive staff.
Education
Diploma of Policing Practice -
Charles Sturt University
Goulburn, NSW09.2001
Diploma of Police Negotiations -
VETAB RTO
Certificate III in Business Administration (partial) -
Tafe Digital
Level 1 Intelligence Analyst -
Udemy
Skills
- Exceptional verbal / written communication skills
- Initiative
- Problem Solving
- Integrity
- Reliability
- Accountability
- Teamwork
- Manage self
Certification
- Working With Children Check
- White Card
- NSW Drivers Licence
Communication
Nationally recognised training in Police Negotiations, dispute resolution skills utilised in high-risk situations such as suicide intervention, hostage and siege situations. Training is provided to specially selected people whom display naturally exceptional verbal communication skills along with demonstrated resilience to a multitude of situations. Exceptional customer service approach with the ability to develop a positive rapport quickly in order to be able to identify the need and the resources required to rectify situations in a timely manner.
Accreditations
- Recognition and Management of Anaphylaxis Training
- Aboriginal Culture Education
Timeline
School Learning and Support Officer
NSW Department of Education
08.2018 - Current
Police Officer
NSW Police Force
09.2000 - 12.2020
Diploma of Policing Practice -
Charles Sturt University
Diploma of Police Negotiations -
VETAB RTO
Certificate III in Business Administration (partial) -
Tafe Digital
Level 1 Intelligence Analyst -
Udemy
Similar Profiles
Kate HuntKate Hunt
PDHPE Teacher & Year Coordinator at NSW Department of EducationPDHPE Teacher & Year Coordinator at NSW Department of Education
Samuel HarveySamuel Harvey
Casual Teacher at NSW Department of EducationCasual Teacher at NSW Department of Education
Lonnie StillLonnie Still
TSO | IT Administrator at NSW Department of EducationTSO | IT Administrator at NSW Department of Education
Nathan Frederick MarksNathan Frederick Marks
High School Casual Teaching at NSW Department Of EducationHigh School Casual Teaching at NSW Department Of Education
Justin BettsJustin Betts
Fleet Maintenance Supervisor at Newmont / Newcrest Mining CorporationFleet Maintenance Supervisor at Newmont / Newcrest Mining Corporation