MY STATEMENT Passionate about providing an outstanding service to my employer, colleagues and clients. MY STRENGHTS Attention to detail, punctual, trustworthy, hardworking, outstanding customer service. I am currently working successfully in a fast paced team environment, working under minimal supervision. As a senior team member i am looked upon for my problem solving skills as well as my competent written and verbal skills to communicate information to team members and other staff in facility. I enjoy updating my skills and qualifications and learning from others. I am proficient at using Microsoft Office – Word, PowerPoint, Excel, Email, Internet, Authority, Info Council, Map Info and HPE Trim.
Overview
18
18
years of professional experience
Work History
Catering Assistant
Pinaroo
07.2022 - Current
Ensuring standard food sanitation procedures were followed, such has washing hands, using gloves, and using appropriate equipment and utensils to avoid cross contamination.
Ensure that all kitchen equipment and utensils were cleaned and stored appropriately.
Maintain overall hygiene and cleanliness of kitchen throughout the day and undertake daily thorough clean at close of kitchen.
Prepare and serving meals.
Help cook prepare and present food to residents with strong attention to detail and presentation expertise.
Maintain flexible work schedule to meet event needs.
Arrange furniture and added decorations to assist in setting up for catering events.
Monitor food preparation to determine correct temperature and proper cooking before serving.
Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Inspect catering equipment and utensils regularly to manage wear and tear.
Supervise and train new catering staff to carry out correct tasks and apply best practices.
Maintain composure and work quality while under stress.
Train new staff on food preparation and safety procedures.
Maintain effective supply levels by monitoring and reordering food stock and dry goods.
Communicate and assist residents with enquires.
When acting cook i prepare and cook all meals.
Complete weekly orders.
Contract Musterer
Possession Creek And Holmleigh
06.2021 - 08.2022
Mustering stock on horses.
Drafting and processing cattle, including tagging, bang tailing and vaccinating.
Processing calves which included branding, ear tagging and vaccinating.
Mothering cows and calves up and walking stock back to paddocks.
Low stress training and educating of weaners.
Mustering and preparing sale cattle.
Fence maintenance.
Community Safety Officer & Local Laws Administration
Maranoa Regional Council
01.2020 - 06.2021
Proven ability to learn quickly and adapt to new situations.
Worked well in team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Provide high quality, proactive customer service for internal and external Council customers.
Provide telephone and in person support for internal and external Council customers.
Maintain accurate records of customer requests within Council’s Customer Request System.
Enter external requests received at Council by phone, email, letter or in person.
Update customer requests with any details of actions taken.
Keep the customer up to date with any action pertaining to the request.
Monitor the status of requests and help ensure they are accurately recorded in the system.
Ensure emails and correspondence are recorded in Council’s document management system and are attached to customer requests records.
Contribute to the productivity of the work teams by ensuring that progress updates on all ‘open’ customer requests is collected and communicated in a timely and efficient manner.
Community Education Programs – Assist with the delivery of proactive targeted interventions and education programs within communities that improve safety outcomes, including the Selective Inspection Program.
Undertake day to day administrative duties of the Local Laws/Community Safety team.
Undertake Council’s regulatory and Community Safety functions in a manner which reflects a customer service orientation including administration of compliance with registration requirements with companion animals, animal control, overgrown allotments and abandoned vehicles.
Maintain a range of electronic databases and registers (i.e Investigations, impound, regulated dogs, infringement & advisory, abandoned vehicles).
Respond by recording and communicating concerns raised with Council from community members relating to matters of Community Safety including animal control, abandoned vehicles and unsightly and overgrown allotments.
Provide a rapid response (recording and communicating) to emergency community safety situations e.g Dog attacks, wandering animals.
Assist with the operation of Council’s animal pound facility.
Compile relevant reports in association with excess animal applications and dog registrations.
Prepare routine reports and statistics in relation to Local laws operations and/or Compliance/Corporate information for Manager consideration and review.
Assist with the preparation of reports and presentations to Council meetings.
Catering Assistant
Pinaroo Roma Inc
03.2018 - 12.2019
Ensuring standard food sanitation procedures were followed, such has washing hands, using gloves, and using appropriate equipment and utensils to avoid cross contamination.
Ensuring that all kitchen equipment and utensils were cleaned and stored appropriately.
Maintaining overall hygiene and cleanliness of kitchen throughout the day and undertake a daily thorough clean at close of kitchen.
Preparing and serving meals.
Assisting with menu planning.
Helped cook prepare and present food to event guests with strong attention to detail and presentation expertise.
Oversaw catering orders to verify accuracy and completeness.
Maintained flexible work schedule to meet event needs.
Arranged furniture and added decorations to assist in setting up for catering events.
Monitored food preparation to determine correct temperature and proper cooking before serving.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Inspected catering equipment and utensils regularly to manage wear and tear.
Supervised and trained new catering staff to carry out correct tasks and apply best practices.
Maintained composure and work quality while under stress.
Trained new staff on food preparation and safety procedures.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Communicating and assisting residents with enquires.
Veterinary Nurse
Burnett Mobile Vets
03.2017 - 03.2018
Reception duties, including billing procedures to accounts, booking appointments, banking, assisting clients with enquires and complaints, selling over the counter products and record keeping.
Complete routine observations on all hospitalised animals.
Assisting veterinarian with procedures both in clinic and call outs.
Performing in-clinic laboratory diagnostic tests.
Preparing and sending laboratory samples.
Nursing care of animals, including fluid set up, administering medications, feeding, watering, exercising, wound care and monitoring hospitalised patients and ensuring animal welfare.
Assisting with radiographs and ultrasounds;
Cleaning including clinic, surgery, animal cages, instruments/equipment and packing for sterilization.
Restocking of veterinary equipment, materials and products.
Following workplace policies and procedures.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Administered medications to animals in treatment and documented changes in condition.
Triaged incoming patients to determine treatment needs and urgency of care.
Processed new patients and updated client records with key information.
Assisted senior staff with blood analyses and physical assessments.
Assisted in preparation and administration of anesthesia for surgical processes.
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Assisted veterinarians with radiographs and ultrasounds.
Monitored vital signs of animals during surgical procedures and provided postoperative care.
Collected and prepared specimens for laboratory testing.
Administer medications, vaccines and treatments as instructed by veterinarian.
Educated clients on nutrition, preventive health and other animal care.
Store Attendant/Australia Postal Worker
Benarkin General Store
01.2013 - 02.2018
Assisted customer by locating items, processing payments.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Food preparation.
Mail sorting (Australia Post).
Australia Post mail delivery.
Ordering and restocking of grocery items.
Performed inventory control, such as counting, and stocking merchandise.
Assisted customers by answering questions and fulfilling requests.
Veterinary Nurse
Maleny Veterinary Services
03.2014 - 03.2017
Reception duties, including answering phones, booking appointments, selling over the counter products and answering client enquires;
Monitoring and assisting with animal surgeries, dentals and other medical procedures.
Preparing drugs for vet and administering drugs and medications.
Performing in-clinic laboratory diagnostic tests.
Preparing and sending laboratory samples.
Prepare animals for surgery, including placing catheters and setting up fluids.
Exercising, feeding and watering patients.
Performing routine observations on hospitalised animals.
Restocking of veterinary equipment, materials and products.
Following workplace policies and procedures.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Administered medications to animals in treatment and documented changes in condition.
Triaged incoming patients to determine treatment needs and urgency of care.
Processed new patients and updated client records with key information.
Assisted in preparation and administration of anesthesia for surgical processes.
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Assisted veterinarians with radiographs and ultrasounds.
Monitored vital signs of animals during surgical procedures and provided postoperative care.
Administer medications, vaccines and treatments as instructed by veterinarian.
Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
Prepared, sterilized and maintained medical instruments and equipment.
Educated clients on nutrition, preventive health and other animal care.
Secretary
Benarkin State School P&C Association
01.2015 - 01.2016
Collate the agenda papers for each meeting (including subcommittee reports).
Assists the President in preparing an agenda for each meeting.
Take minutes of meetings.
Prepare and present minutes of the Association‘s meetings.
Organise, record and maintain information pertaining to the activities of the Association.
Notifying members of dates for meetings.
Preparing and distributing agendas.
Obtaining reports from sub-committees.
Receiving and managing correspondence and noting apologies.
Updating membership register after each general meeting.
Clearing mail and keeping the President informed on all issues.
Ensuring close communication and cooperation between the parent association, office staff, school staff and parents.
Monitoring the P&C email account and referring enquiries as required.
Treasurer
Manage financials of the Association including all subcommittee accounts.
Comply with the Accounting Manual for P&C Associations in all respects.
Prepare annual budget and Annual Operational Plan for the Association in consultation with other members of the Association’s Executive Committee.
Keep accurate accounts of receipts and expenditure.
Issuing receipts for all monies received.
Paying accounts as authorised.
Banking all money regularly.
Presenting a financial report at each general meeting.
Arranging an externally audited financial report for the Annual General Meeting (AGM).
Reconciling deposits and cheque books with monthly bank statements.
Apprentice Hairdresser/Hairdresser Cert
Shandyce’s Hair Feva
01.2010 - 12.2011
Perform reception duties: including booking appointments over the phone and face to face, conduct financial transactions and product sales;
Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Informing clients about products & services
Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
Assisted hair stylists with colourwork by applying base colours and toners.
Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
Ordering and re-stocking of hair products and undertaking stock take.
Consulted with clients on current trends and offered advice on flattering cuts and styles.
Maintained regular client list and successfully handled walk-in customers.
Styled hair, makeup and nails for customers for special events and occasions.
Utilized latest techniques in balayage, ombre, highlights and colour correction.
Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Demonstrated thorough knowledge of all salon products and services.
Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Provided pre- and post-service consultations to accurately assess clients' needs.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Offered professional cuts, colour services to salon customers.
Group Leader
Kingaroy Early Education Centre
06.2008 - 12.2008
Caring for young and school aged children.
Ensure children’s health and safety.
Communicating with parents in regards to their child’s day and answering questions they may have.
Prepare weekly programs for children.
Deliver services/activities to stimulate children’s development and enhance their leisure.
Completing written observations on children.
Respond to accidents and emergencies.
Apply basic first aid when required.
Perform cleaning duties.
Attended staff development meetings and workshops and applied information from those events into daily activities.
Answering incoming phone calls.
Assistant/Group Leader
Roma Early Years Education Centre
01.2005 - 09.2007
Caring for young and school aged children.
Ensure children’s health and safety.
Assist group leader with children’s activities.
Assisting with setting up for the daily programs.
Cleaning up room after activities and at end of the day.
Interact with children and children’s parents/carers.
Recording children’s development skills.
Perform cleaning duties.
Preparation of meals.
Answering incoming phone calls.
Group leader additional duties
Prepare weekly programs for children.
Deliver services/activities to stimulate children’s development and enhance their leisure.
Setting up for the daily programs.
Completing written observations on children.
Respond to accidents and emergencies.
Apply basic first aid.
Communicating with parents in regards to their child’s day and answering questions they may have.
Assisted manager in all aspects of business operations.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Certificate 3 in Hairdressing -
Tafe Queensland
Toowoomba
12.2011
Certificate 2 in Makeup services -
Tafe Queensland
Toowoomba, QLD
12.2010
Certificate 2 in Hairdressing -
Tafe Queensland
Toowoomba, QLD
06.2009
Certificate 3 in Children’s Services -
Tafe Queensland
Roma, QLD
10.2006
Certificate 4 in Horsemanship -
Longreach Pastoral College
Longreach, QLD
12.2003
Certificate 4 in Agriculture -
Longreach Pastoral College
Longreach, QLD
12.2003
Certificate 2 in Automotive (mechanical – Vehicle Servicing) -
Concordia College
Longreach, QLD
12.2003
Certificate 3 in Agriculture -
Longreach Pastoral College
Longreach, QLD
12.2002
Skills
Excellent time management
Problem solving
Team player
Fast learner
Adaptability
Organisation
Attention to detail
Timeline
Catering Assistant
Pinaroo
07.2022 - Current
Contract Musterer
Possession Creek And Holmleigh
06.2021 - 08.2022
Community Safety Officer & Local Laws Administration
Maranoa Regional Council
01.2020 - 06.2021
Catering Assistant
Pinaroo Roma Inc
03.2018 - 12.2019
Veterinary Nurse
Burnett Mobile Vets
03.2017 - 03.2018
Secretary
Benarkin State School P&C Association
01.2015 - 01.2016
Veterinary Nurse
Maleny Veterinary Services
03.2014 - 03.2017
Store Attendant/Australia Postal Worker
Benarkin General Store
01.2013 - 02.2018
Apprentice Hairdresser/Hairdresser Cert
Shandyce’s Hair Feva
01.2010 - 12.2011
Group Leader
Kingaroy Early Education Centre
06.2008 - 12.2008
Assistant/Group Leader
Roma Early Years Education Centre
01.2005 - 09.2007
Certificate 3 in Hairdressing -
Tafe Queensland
Certificate 2 in Makeup services -
Tafe Queensland
Certificate 2 in Hairdressing -
Tafe Queensland
Certificate 3 in Children’s Services -
Tafe Queensland
Certificate 4 in Horsemanship -
Longreach Pastoral College
Certificate 4 in Agriculture -
Longreach Pastoral College
Certificate 2 in Automotive (mechanical – Vehicle Servicing) -