Summary
Overview
Work History
Education
Skills
Professional Development
Attributes
References
Timeline
Generic

Rachael Petagna

Port Pirie,Australia

Summary

Dependable and professional individual with excellent customer service qualities, maintaining discretion and displaying personal drive and integrity. Possessing great attention to detail, initiative, and problem-solving skills. Demonstrating sound people management, verbal and written communication skills, while supporting productive working relationships. Proven ability to work well under pressure, autonomously, and within a team to achieve results. Self-motivated and eager to learn, with a strong commitment to workplace health and safety. Experienced Project Support Officer with 5 years of experience, documenting project processes, completing Capital Project deliverables, and contributing to project objectives. Hardworking individual with excellent technical skills, capable of working independently or as part of a team. Professional Project Management Specialist with a successful track record of working with teams to accomplish short and long-term project goals, managing budgets, and monitoring project costs. Determined Project Support Officer adept at assigning tasks to team members based on their individual strengths and effectively communicating with key project stakeholders to ascertain project requirements. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Youth Worker

Uniting Country (UCSA)
11.2024 - Current

Senior Project Support Officer

Nyrstar Port Pirie
05.2022 - 09.2024
  • Management and delivery of all purchasing and invoicing requirements for capital projects
  • Manage procurement activities by raising, monitoring, and closing out project purchase orders etc
  • Ensure relevant Contractual terms and conditions are stated and met within ordering and processing of invoices
  • Manage Capital related Kofax invoices
  • Seek/chase up approvals for Capital invoices to complete Serve Entries, via two separate platforms
  • Order Capital sundries
  • Provide information and advice to all departments for Capital projects-related queries, issues etc
  • Advanced knowledge of SAP, purchasing, invoicing, project costings etc
  • Reporting of Project Costs to management and Project Leaders
  • Provide administrative support to Project Team
  • Ensures consistency and alignment of administration processes
  • Support Project leaders and team with cost control relating to projects
  • Manage Capital Projects Admin Email
  • Enter/update data regarding PR requests, ERS vendor Invoices into Excel tracking sheets
  • Train/assist/direct Project Support Officer
  • Update Safety Huddle facilitator/subject discussions etc
  • Assist/liaise with Finance regarding Capital related issues (where possible)
  • Assist/liaise with Procurement regarding Capital related issues
  • Assist/liaise with vendors regarding Purchase Orders, invoices etc

Project Support Officer

Nyrstar Port Pirie
05.2019 - 04.2022
  • Experience using SAP
  • Receive/distribute all Capital Projects incoming invoices from Accounts Payable and Project leaders for approval
  • Troubleshoot issues with all Capital service entries
  • Liaise with Accounts/Project Leaders and Vendors regarding invoices and service entries
  • Raise/Control Capital Projects Purchase Requisitions into SAP
  • Assist/determine WBS to raise PR against
  • Create new WBS when needed including adding cost centre where relevant
  • Liaise with Project Leader and/or Procurement regarding issues/needs to raise PR
  • Create Network numbers for new Projects
  • Liaise/assist Project Leaders with Projects
  • Liaise with Procurement
  • Liaise with Accounts Dept
  • Monitor consumables/stationary for Production Hub
  • Provide general information on everything to anyone in need
  • Liaise with Stores
  • Mentoring/setting up new employees
  • Filing, archiving, and general document control
  • Stock take, stores/materials ordering for projects
  • Input/manage team COVID-19 data
  • Partake as a COVID-19 contact tracer for site during height of pandemic
  • Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
  • Performed data gathering and research to support sourcing and cross-functional projects.
  • Reviewed project materials and deliverables for adherence to methodologies and procedures.
  • Ensured successful project delivery by maintaining accurate documentation and tracking key performance indicators.
  • Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
  • Adhered to strict regulatory guidelines, ensuring all project activities were in compliance with industry standards and legal requirements.
  • Maintained open lines of communication between team members, allowing for swift resolution of any challenges encountered during course of project.
  • Facilitated cross-functional collaboration, fostering positive work environment for team members to excel in their respective roles.
  • Served as liaison between technical teams and clients to ensure clear understanding of expectations from both sides throughout entire duration of partnership.
  • Trained new hires on company policies and procedures related to project management best practices, promoting consistency in operational excellence.

Employment Assistant/Support Worker

Community Bridging Services Inc. (CBS)
12.2016 - 12.2019

Provide support to people with a disability/disadvantage to find employment whilst overcoming their barriers to employment

  • Post-placement support for clients who have a disability/disadvantage to maintain their employment
  • Document and process individual client case notes daily
  • Liaise with clients, employers, and staff, while maintaining confidentiality
  • Maintain a positive working relationship and environment
  • Assist client with learning their duties, provide support and guidance to ensure all aspects of their role is understood
  • Build confidence in the client's ability to perform their role, working towards the goal of them working independently
  • Be available to clients during their shifts by observing, listening and supporting them to obtain a successful outcome

Administration/Receptionist

Petagna Electrical & Property Maintenance
06.2005 - 10.2022
  • All aspects of managing small business such as processing accounts payable/receivable and monthly reconciliation, processing BAS statements and preparation of other relevant taxation and superannuation statements, banking, and preparation of financial reports
  • Purchasing, receipt, and control of inventory
  • Reconciling inventory against jobs
  • Organized, maintained and updated information in computer databases.

Pharmacy Assistant

Terry White Chemist
08.2010 - 02.2016
  • Customer service, cash handling
  • Experience following Planograms
  • Collection of customer prescriptions whilst maintaining confidentiality and discreetness
  • Dressing of windows and shop displays
  • Designing promotional events and displays

Volunteer Manager/Operator

Port Pirie Night Baseball Canteen, Titans Baseball Club
10.2014 - 03.2015
  • Stock control/orders, liaising with suppliers, receipt, and payment of goods
  • Managing roster for volunteer workers
  • Customer service, cooking, cleaning, cash handling

Education

High School Diploma -

Pirie High
Port Pirie, SA
11.1994

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Multitasking
  • Reliability
  • Effective Communication
  • Adaptability and Flexibility
  • Relationship Building
  • Phone and Email Etiquette
  • Work Planning and Prioritization
  • Self Motivation
  • Professionalism
  • Problem-solving aptitude
  • Cost Analysis
  • Idea Development and Brainstorming
  • Stakeholder Relations
  • Production Cost Verification

Professional Development

  • Through Their Eyes, 2024
  • Trauma Responsive Practice In Education, 2024
  • Provide First Aid, 2024
  • Introduction to Project Management, 2022
  • COVID Contact Tracing Roster
  • Excel training
  • Child-Related Employment Screening, 879239, 12/01/18
  • Responding to Abuse and Neglect EDU Certificate, 11/01/18
  • CBS Work, Social Inclusion & Community Development Program, 04/01/17

Attributes

  • Dependable and professional
  • Excellent customer service qualities
  • Maintaining discretion
  • Displaying personal drive and integrity
  • Honest with great attention to detail
  • Initiative and problem-solving skills
  • Sound people management
  • Verbal and written communication skills
  • Support productive working relationships
  • Proven ability to work well under pressure
  • Self-motivated and eager to learn
  • Strong commitment to WHS

References

  • Nico Haupt,
  • Senior Project Manager – Major Projects, Nyrstar, haupt.nico@gmail.com, 0484 953 458
  • Mahmoud Gabr,
  • Superintendent, Project Development, Nyrstar, mmgabr@outlook.com, 0491 141 334
  • Gerhard Davis
  • Master Data Specialist, Nyrstar (former PMO Team Lead), gerhard.davis@nyrstar.com, 0417 810 658

Timeline

Youth Worker

Uniting Country (UCSA)
11.2024 - Current

Senior Project Support Officer

Nyrstar Port Pirie
05.2022 - 09.2024

Project Support Officer

Nyrstar Port Pirie
05.2019 - 04.2022

Employment Assistant/Support Worker

Community Bridging Services Inc. (CBS)
12.2016 - 12.2019

Volunteer Manager/Operator

Port Pirie Night Baseball Canteen, Titans Baseball Club
10.2014 - 03.2015

Pharmacy Assistant

Terry White Chemist
08.2010 - 02.2016

Administration/Receptionist

Petagna Electrical & Property Maintenance
06.2005 - 10.2022

High School Diploma -

Pirie High
Rachael Petagna