Summary
Overview
Work History
Education
Skills
My Joys.
Timeline
Generic
Pete Henderson

Pete Henderson

Minnamurra,NSW

Summary

Motivated and compassionate professional, 48 years old, transitioning into the Mental Health field. Currently halfway through completing a Certificate 4 in Mental Health. Owned and operated cafes for 25 years, developing excellent staff management skills and achieving high employee retention rates. Personal experiences with a father who had depression and a wife with severe post-natal depression have inspired a career change into Mental Health. Known for a strong work ethic, reliability, and a passion for learning. Offers strong relationship-building and problem-solving abilities, ready to bring these skills to a new career in Mental Health.

Overview

17
17
years of professional experience

Work History

Owner/Operator Manager

Penny Whistlers Cafe
07.2015 - 04.2024
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Trained and motivated employees to perform daily business functions.

Owner/Operator Manager

Tiger Mottle Cafe
07.2007 - 03.2014
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.

Education

Certificate IV - Mental Health

DP Training
Queensland, AUS
12.2024

Bachelor of Fine Arts - Photography

Whitecliffe College of Art And Design
Auckland, NZ

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Staff Training and Development
  • Personnel Management
  • Relationship Management
  • Dependable and reliable
  • Strong Work Ethic

My Joys.

I love keeping fit & healthy, walking my dog, listening to vinyl records, a great cup of coffee and my beautiful family.

Timeline

Owner/Operator Manager

Penny Whistlers Cafe
07.2015 - 04.2024

Owner/Operator Manager

Tiger Mottle Cafe
07.2007 - 03.2014

Certificate IV - Mental Health

DP Training

Bachelor of Fine Arts - Photography

Whitecliffe College of Art And Design

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Pete Henderson