Pete Junsomran
Nakara,NT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rehabilitation and Compensation Advisory Officer
NT WorkSafe
09.2023 - Current
- Using internal guidance material and corporate advisory material respond to verbal and written requests for information from workers, government, employers, insurers and the public on workers compensation legislative provisions, preparing written responses as required.
- Receive compensation claims and code data in accordance with Australian Standard Classification of Occupations (ASCO), Australian and New Zealand Standard Industrial Classification (ANZSIC) and Type of Occurrence Classification System 3rd Edition (TOOCS) coding principals and protocols.
- Interpret claim information to determine the agency and mechanism of injury and to accurately identify the most serious injury or disease and bodily location.
- Enter data and coding information into the NT WorkSafe computer system ensuring accuracy.
- Liaise with employers, insurers and other government departments to ensure all relevant data is supplied and seek additional information and clarify inconsistencies if required.
- Maintain the quality and integrity of scheme information using various reports to identify exceptions, making judgements about validity and correcting as required.
- Provide written approval to insurers to cancel policies in accordance with guidelines
- Assist with the mediation service and permanent impairment reassessment functions to ensure continuity of those services.
Customer Service Officer
Casuarina Community Care Centre
10.2020 - 09.2023
- Provide quality face-to-face, telephone and front counter customer services to all clients wishing to access services through the Community Care Centre
- Conduct inquiries and update information on departmental databases
- Provide maintenance of electronic data, administrative support such as vehicle and key maintenance, record management functions including compiling, filing and preparation for disposal of client files in accordance with the Information Act and Records Standards and administering appointment diaries for clinics
- Provide information services regarding the NT Pensioner Concession Scheme (NTPCS) to clients and staff of the Centre and compile information to process applications for NTPCS.
Customer Accounts Advisor
Bet365
05.2018 - 09.2020
- Improved customer satisfaction by addressing and resolving account issues promptly and professionally.
- Enhanced customer retention through proactive communication and personalized account management.
- Process all inbound telephone bet requests
- Ensure all processes and procedures are followed in attending to telephone bet requests
- Capture all relevant information into our player/customer database/s
- Constantly maintain knowledge and understanding of bet types, bet options, key events, and industry trends.
- Liaise with relevant departments i.e., bookmakers, customer service.
- Field a range of inquiries between Bet365 and our player base using various means of correspondence which includes email, chat and telephone
Education
Certificate I in Resources And Infrastructure -
Charles Darwin University
Casuarina, NTCompleted Year 12 -
Casuarina Senior College
Moil, NTSkills
- Enthusiastic
- Reporting
- Effective communication
- Problem solver
- Data entry
- Program administration
- Teamwork
- Processes
- Reliable
- Report Writing
- Work Coordination
- Strategic Planning
Certification
- Working with Children Clearance (Ochre Card) - Current
- Disability Confident Managers - 2024
- C Class Vehicle License - Current
- NTPS Special Measures - 2024
- CCIS Admin Specific Training
- Caresys Specific Training
- TRM (HP Records Manager) Training
- High Risk work (Forklift License)
- Foundational Cross Cultural Competency - 2024
- Punctuation Unpacked - 2024
- Aggression Minimalisation - 2024
- RDH Emergency Management & Fire Safety - 2024
- Performing Manual Tasks Safely - 2024
- P3 Health Services Aggression Minimalisation - 2024
Specialised Software Packages
- Caresys
- TRM (HP Records Manager)
- CCIS
- Microsoft Office Suite – Word, Excel, PowerPoint and Outlook.
References
- Josh Talbot, Rehabilitation and Compensation Manager, WorkSafe NT, 0417566030 , Josh.Talbot@nt.gov.au
- Kerry Barnart, Director of Rehabilitation and Compensation , WorkSafe NT, 0437321751, Kerry.Barnart@nt.gov.au
Timeline
Rehabilitation and Compensation Advisory Officer
NT WorkSafe
09.2023 - Current
Customer Service Officer
Casuarina Community Care Centre
10.2020 - 09.2023
Customer Accounts Advisor
Bet365
05.2018 - 09.2020
Certificate I in Resources And Infrastructure -
Charles Darwin University
Completed Year 12 -
Casuarina Senior College
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