Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pete Kosztka

RESERVOIR,VIC

Summary

Driven Venue Manager with a proven track record at Umberto Group, enhancing customer satisfaction and increasing repeat business through exceptional service and a positive and nurturing work environment. Skilled in personnel management and facility oversight, adept at building relationships and optimizing operational efficiency. Achieved significant improvements in venue operations and customer relations by implementing innovative solutions.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Venue Manager

Umberto Group
06.2021 - 08.2024
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
  • Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.

Venue Manager

Dexter
09.2016 - 05.2021
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
  • Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Venue Manager

Squares Loft City Steakhouse/Rare Midtown
07.2005 - 08.2016
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Facilitated in the successful opening of another venue.

Education

Bachelor of Arts -

La Trobe University
Melbourne, VIC

Skills

  • Effective leader
  • Relationship Building & Customer Relations
  • Personnel Management including Hiring and onboarding
  • Staff training/development
  • Revenue Growth
  • Budget Control
  • Writing and verbal communication
  • Inventory Control

Certification

  • Mental Health First Aider, Mental Health First Aid Australia - 2023-2026
  • HLTAID011 - Provide First Aid - Life Saving First Aid Preston- 2023-2026
  • HLTAID010 - Provide basic emergency life support - Life Saving First Aid Preston- 2023-2026
  • HLTAID009 - Provide cardiopulmonary resuscitation - Life Saving First Aid Preston- 2023-2026
  • Responsible Service of Alcohol - Liquor Control Victoria for the Victorian Liquor Commission- March 2024- March 2027

Timeline

Venue Manager

Umberto Group
06.2021 - 08.2024

Venue Manager

Dexter
09.2016 - 05.2021

Venue Manager

Squares Loft City Steakhouse/Rare Midtown
07.2005 - 08.2016

Bachelor of Arts -

La Trobe University

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Pete Kosztka