Self-motivated professional brings proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
7
7
years of professional experience
Work History
BUSINESS OWNER/OPERATOR
HCM Maintenance Pty Ltd
09.2020 - Current
Consulting with customers to assess needs and propose optimal solutions along with providing exceptional customer service, which resulted in building long-term business relationships with big companies
Accomplishing multiple tasks within established timeframes
Overseeing business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
Working closely with trades to ensure projects are delivered to the company's standard
Devising and deploying marketing tactics to drive strategic growth and support achievement of revenue goals
Studying market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Introduced new methods, practices, and systems to reduce turnaround time.
Trained and motivated employees to perform daily business functions.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
OPERATION EXECUTIVE
Ola Australia Pty Ltd
04.2018 - 07.2020
Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Efficiently and effectively identified and solved all problems that impacted the direction of the business
Received incoming calls and messages and addressed or triaged phone requests
Set, enforced and optimized internal policies to maintain responsiveness to demands
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote an interdisciplinary, collaborative approach to customer service provision
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent records
Developed policies and procedures for operational processes to comply with standards and regulations.
PROJECT COORDINATOR
Arcotek Design and Constructions
07.2015 - 03.2018
Kept projects on schedule by managing deadlines and adjusting workflows
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
Gathered requirements for ongoing projects and organized details for management use
Coordinated presentations for customers and project members to detail project scope, progress and results
Tracked hours and expenses to keep project on task and within budgetary parameters
Arranged events by overseeing logistics, budgets, venue selection and activity planning
Transitioned projects from estimation and pre-construction phase to well-defined project execution plan
Performed on-site field surveys and wrote technical narratives to document processes and design changes
Checked compliance of the company safety plan and delivered recommendations to address regulatory issues.
Education
Juris Doctor - Legal Studies
Macquarie University, University of Tehran
06.2025
Construction Management
The Science And Research University of Tehran
2015
Bachelor of Engineering - Civil Construction
2013
Skills
Able to multitask and manage time effectively without compromising service levels
Having friendly and professional approach in handling incoming correspondence from customers and fellow team members
Having an eye for details to provide accurate and trustworthy service
Having strong organization skills to help my fellow team members
Excellent written and verbal communication skills
Adoptable to a new system
Ability to prioritize and plan my time effectively as well as conflict management
Business Planning and Strategy
Contract Management and Contractor Negotiations
Ability to prioritize and plan my time effectively as well as conflict management
Business Planning and Strategy
Contract Management and Contractor Negotiations
Operations Management
Approachable and Outgoing
People and Culture
Systems Thinker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.