Petelo Teofilo
DHL EXPRESS AUSTRALIA
36
years of professional experience
1
Language
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work History
Coordinator
14 Years- Coordinated logistics operations, ensuring timely and efficient delivery of goods across multiple regions.
- Developed and implemented process improvements that enhanced operational efficiency within the organization.
- Facilitated training sessions for new staff, promoting adherence to company policies and procedures.
- Analyzed data reports to track shipment performance and identify areas for improvement in service delivery.
- Led initiatives to streamline workflows, resulting in reduced delays and improved customer satisfaction metrics.
- Mentored junior team members, fostering professional development and enhancing team collaboration efforts.
- Oversaw compliance with safety regulations and standards, ensuring a secure working environment for all employees.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Collaborated with IT to develop user-friendly a project management tool, streamlining project tracking and reporting.
- Improved resource allocation by developing detailed a inventory management system, ensuring projects had necessary materials without overstocking.
Electoral Commission Officer
3 Years 5 Months- Organized public forums to address community concerns, improving transparency and accountability.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Supervised team members in the execution of voter registration and election day activities, fostering a collaborative environment.
- Implemented quality control measures to ensure accuracy in voter data management systems, minimizing errors during elections.
- Established strong relationships with community organizations to promote awareness of voting rights and participation initiatives.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved department efficiency by streamlining and implementing policies and processes.
Account Receivable Officer
12 Years 10 Months- Processed customer payments efficiently through various methods, enhancing cash flow management.
- Managed invoicing processes to ensure timely billing and collections.
- Reconciled accounts to maintain accurate financial records and resolve discrepancies.
- Monitored aging reports to follow up on overdue accounts and reduce outstanding balances.
- Collaborated with cross-functional teams to resolve customer inquiries and improve service delivery.
- Trained new staff on systems and procedures, fostering a knowledgeable and effective team environment.
- Analyzed trends in account receivables to identify areas for strategic improvement in collection efforts.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
Supervisor
8 Years 3 Months- Implemented process improvements that streamlined workflows, increasing efficiency within the branch.
- Coordinated efforts between departments to resolve customer inquiries and escalate issues as needed.
- Monitored branch performance metrics, identifying areas for improvement and developing action plans.
- Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
- Ensured accurate record-keeping and reporting practices in alignment with organizational policies and procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Education
Bachelor of Music - Classical Composition
Pending Completion Bachelor of Commerce Accounting Major
Diploma - Management
Diploma - Theology
Skills
Logistics Coordination
Heavy vehicle license
Warehouse Management
Multitasking and organization
Customer service
Data entry
Compliance management
Microsoft Office proficiency
Financial Reporting
COMMUNITY EXPERIENCE
Choir Master, 2000, Current, Lead of 25 Community choirs Cultural Youth Groups, Fluent in Samoan, English
Languages
English
Full Professional
Timeline
Coordinator
DHL EXPRESS AUSTRALIA
01.2012 - 01.2026Read More
Electoral Commission Officer
ELECTORAL COMMISSION
01.2009 - 06.2012Read More
Account Receivable Officer
UNITED PARCEL SERVICES (UPS NZ)
01.1999 - 11.2011Read More
Supervisor
ANZ BANK BRANCH
03.1990 - 06.1998Read More
Auckland University of Technology
Diploma from Management
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University of Auckland
Bachelor of Music from Classical Composition
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Pacific Regional Seminary
Diploma from Theology
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