Peter Ackerley
Merewether,NSW
Summary
Successful manager with strong team leadership, planning and coaching ability. Developed skills to equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
29
29
years of professional experience
Work History
Branch Manager
Greater Bank
07.2012 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Resolved various issues impacting sales management and business operations.
- Generated financial and operational reports to assist management with business strategy.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Customer Service Officer
Greater Bank
11.2009 - 06.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Customer Service Manager
Reflections Group
02.2006 - 11.2009
Various Positions
Woolworths Group
04.1995 - 12.2005
Education
Certificate IV in Financial Management
Frontline Management
12.2014
Certificate III in Financial Management
Frontline Management
12.2012
Certificate III in Management
TAFE
02.2007
Higher School Certificate
Maclean High School
Maclean, NSW12.1994
Skills
- Manage Budgets
- Cost and Budget Analysis
- Learning Strategies
- Financial Analysis
- Sales Expertise
- Business Management Principles
- Goals and Performance
- Staff Management
- Strong Interpersonal Skills
- Staff Training
- Team Player
- Sales Strategies
- Employee Development
Hobbies
Camping
Travelling
Gardening
References
Available On Request
Timeline
Branch Manager
Greater Bank
07.2012 - Current
Customer Service Officer
Greater Bank
11.2009 - 06.2012
Customer Service Manager
Reflections Group
02.2006 - 11.2009
Various Positions
Woolworths Group
04.1995 - 12.2005
Certificate IV in Financial Management
Frontline Management
Certificate III in Financial Management
Frontline Management
Certificate III in Management
TAFE
Higher School Certificate
Maclean High School
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