Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Peter ANDREWS

SMITHFIELD,NSW

Summary

Resourceful Service Centre Manager with 15 years of experience. Dedicated to long-term goals and day-to-day streamlining. Adept at cutting costs and following budgets without sacrificing fantastic standards for customer service and employee performance. Supporting Service Centre Manager specializing in Customer Service Delivery and team supervision. Adept at creating and sticking to budgets while increasing profits and providing fantastic care. Trained in leadership and conflict management with knowledge of modern computer systems. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging and engaging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Public Servant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful 39 1/2 year career Public Service Customer and Delivery sector. Dynamic successful applying multiple

Supportive, Engaging, Directive and Decision Making skills in a very busy and ever changing business environment. Proactive and dedicated Service Centre Manager with over 39 years of experience in Government Welfare Service Delivery industry. Proficiencies in staff training and development, implementation of new Government Initiatives and Customer Service Delivery Customer and a very oriented and committed team player with expertise generating optimal satisfaction levels while building profits and client generation. Innovative and goal-oriented Management professional committed to Service Delivery. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through staff engagement and development and Mentoring and Coaching aspiring Leaders for the future. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

40
40
years of professional experience

Work History

Service Centre Manager

Department Of Human Services / Services Australia
12.1982 - 07.2022
  • Trained new staff members on company policies and centre expectations.
  • Scheduled daily service centre employees and monitored performances.
  • Implemented training systems for new employees on [Service].
  • Presented budgets and performance reports to corporate offices.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

High School Diploma -

Patrician Brothers College
Fairfield, NSW
12.1979

Skills

  • Self-Directed
  • Problem-Solving
  • Google Drive
  • Decision-Making
  • Verbal Communication
  • Problem Resolution
  • Team Building
  • Conflict Resolution
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Microsoft Word
  • Teamwork and Collaboration
  • Task Prioritization
  • Clerical Support
  • Analytical Thinking
  • Public Speaking

Hobbies

I walk 3 times a week at the local parks walking path to maintain general health and fitness. 

I also play Golf once per fortnight .

  

Timeline

Service Centre Manager

Department Of Human Services / Services Australia
12.1982 - 07.2022

High School Diploma -

Patrician Brothers College
Peter ANDREWS