Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Peter Angelidis

Coburg,VIC

Summary

Counselling professional with strong foundation in mental health support and client advocacy. Successfully implemented individualized treatment plans, leading to significant improvements in client well-being. Highly collaborative team player, known for adaptability and results-driven approach. Proficient in crisis intervention and conflict resolution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Counsellor

Lifeline
12.2023 - Current
  • Provide professional support to counselling services at Lifeline for Mensline & Suicide Call Back Service counselling lines
  • Provide relevant and appropriate referrals and information to consumers
  • Working on Multi Sessions where I work with clients over 4 sessions
  • Video counselling face to face support
  • Identifying consumers or third parties at high risk, consulting with the Clinical Manager as required
  • Undertake professional development
  • Contribute to a positive high performing culture
  • Assess for Domestic Violence Risk & Child Protection Mandatory reporting

Community Well-Being Specialist

Commonwealth Bank
02.2021 - 12.2023
  • Receiving inbound calls, showcasing empathy whilst empowering clients impacted by vulnerabilities such as Domestic Violence, Financial Abuse, Gambling, Homelessness and more.
  • Connecting customers with internal and external organizations based on their needs including Good Shepherd, Fitted for Work, 1800RESPECT, National Debt Helpline, Child Protection, & Welfare checks.
  • Completing Call Audits – ensuring risk and compliance standards are met
  • Managing & Escalated Resolving Customer Complaints
  • Mentoring new to bank staff through side-by-side monitoring
  • Meeting and Exceeding KPI's
  • Delegate Well being payments to client's whose safety is at risk

Financial Assist Specialist

Commonwealth Bank
03.2020 - 02.2021
  • Receiving inbound and making outbound phone calls for clients impacted by financial hardship, whilst been empathetic and supporting customers with the most appropriate hardship solution
  • Having sound judgement and complex decision-making skills
  • Assessment of multiple documents from other Financial Institutions, medical documents, credit cards, personal loans and Home Loan documents
  • Having knowledge of Legislation such as the Debt Collection Guidelines, The Privacy ACT and AML
  • Supporting my Senior Manager to implement changes to create better outcomes for clients impacted by financial hardship
  • Liaise and negotiate with Third Parties including Lawyers, POA's, Profit and Not for Profit Organizations
  • Meeting and Exceeding KPI's

Debt Advocate

WayForwardDebt Solutions
11.2018 - 02.2020
  • Supporting this charity to be the first organization to offer an alternative solution to not entering an Debt Agreement
  • Drafted and Implemented scripting to support team with call efficiency
  • Negotiated with creditors to achieve the best solution for customers situation
  • Supported clients in waiving debts from creditors and entering affordable repayment arrangements
  • Having Legal knowledge of current Legislation including Debt Collection Guidelines, The Privacy Act and AML

Debt Solution Consultant

Fox Symes and Associates
02.2017 - 10.2018
  • Receiving Inbound calls from clients who are struggling financially, whilst been empathetic to their hardship situation
  • Lodging debt agreements for suitable clients to have more affordable repayments to get clients back to financial stability
  • Supported clients save their homes through paying back creditors at a more reasonable cost in their budget
  • Analyze Bank statements and customer’s full Financial Position
  • Negotiate payment plans to a variety of providers including Creditors & Councils

Education

Diploma of Counselling -

Australian College of Community Care

Certificate IV of Government Investigations - undefined

KPS Training Institute
01.2020

Bachelor of Counselling - Counselling

Torrens University Australia
06-2027

Skills

  • Mental health support
  • Counselling
  • Self-care strategies
  • Counseling

Certification

ACA - Australian counselling Association

Timeline

Counsellor

Lifeline
12.2023 - Current

Community Well-Being Specialist

Commonwealth Bank
02.2021 - 12.2023

Financial Assist Specialist

Commonwealth Bank
03.2020 - 02.2021

Debt Advocate

WayForwardDebt Solutions
11.2018 - 02.2020

Debt Solution Consultant

Fox Symes and Associates
02.2017 - 10.2018

Certificate IV of Government Investigations - undefined

KPS Training Institute

Diploma of Counselling -

Australian College of Community Care

Bachelor of Counselling - Counselling

Torrens University Australia

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Peter Angelidis