Kathy Cattanach

• Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
• Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
• Provided companionship to elderly and disabled clients in their homes or other residential facilities.
• Transported patients to medical, dental, and personal care appointments.
• Followed safe lifting and transferring techniques to transport residents.

• Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
• Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
• Prepared meals according to dietary requirements and assisted in feeding when needed.
• Accompanied clients to medical appointments and provided transportation services when necessary.

• Made beds, swept floors and sanitized surfaces to support activities of daily living.
• Maintained daily living standards by assisting clients with personal hygiene needs.
• Provided ongoing compassionate patient care for each client.
• Assisted with meal planning to meet nutritional plans.
• Drove clients to shop for groceries, attend doctor appointments and run errands.

• Collaborated with upper management to improve productivity of operations.
• Created positive work environment for employees and delivered exceptional customer service.
• Delegated work to staff, setting priorities and goals.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Recruited and hired individuals demonstrating passion, dedication and added value to team.
• Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
• Achieved or exceeded business plans on consistent basis by engaging employees in key processes.

Opening of new store, control of stock arrivals to a timetable, recruiting, training of team members - new and old, close communication with team, reps and leaders also with buyers and visual merchandisers, adhering to high standard, organising of stock for ends, opening and closing of store, supervising of team and reporting.

Running stock, unloading trucks, actioning stock control reports, running goods inwards, and raising claims. I also worked in the tool shop, where I gained knowledge in merchandising and power tools, as well as in the lifestyles area, where I gained knowledge in outdoor living and fertilizers.