Peter Brann
Leumeah,NSW
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Host
Airportlink
Mascot
08.2009 - 05.2024
- Resolved disputes between customers and staff in a diplomatic manner.
- Followed company policies regarding cash handling procedures at all times.
- Provided support to fellow employees when needed to maintain efficient operations.
- Provided accurate information to customers regarding products and services.
- Handled all customer inquiries promptly and professionally via phone or email.
- Trained new team members on customer service procedures, policies, and protocols.
- Greeted customers and answered inquiries in a professional manner.
- Responded to customer complaints in an appropriate and timely fashion.
- Identified customer needs by asking questions and advising on best solutions.
- Recognized security risks to properly handle situations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Port Hacking High School
11-1978
Certification
- I was HSR representative for Mascot for 7 years resigned from the position, half way through covid
Languages
English
Professional
Timeline
Customer Service Host
Airportlink
08.2009 - 05.2024
High School Diploma -
Port Hacking High School
- I was HSR representative for Mascot for 7 years resigned from the position, half way through covid
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