- Passionate about balancing physical health with mental and emotional wellness
- I like trying new recipes and food trends
Peter browning
east warburton ,vic
Summary
Accomplished Import/Export Manager at Cryovac Australia, adept in customer service and problem-solving, significantly expanded export markets and streamlined processes for efficiency. Demonstrated leadership in team management and commitment to customer satisfaction, achieving notable reductions in customer complaints.
Overview
44
44
years of professional experience
Work History
Customer Service Manager
Australian Fine Foods
04.2001 - 10.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Close liaison with logistics regards exporting of the orders in full/on time and in accordance with ISO and HACCP aggreements in place.
Import/Imort/Export Manager
Cryovac Australia (Sealed Air) Pty Ltd
02.1978 - 04.2001
- Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
- Prepared various import, export and supplier forms for customs submittal.
- Expanded export market presence by identifying and securing new business opportunities.
- Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
- Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
- Streamlined export processes, reducing operational costs and improving efficiency.
- Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
- Designed export strategies to meet project delivery requirements.
- Developed strong relationships with international partners, fostering long-term business collaborations.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Education
Diploma - Logistics And International Trade
Preston Technical College
Melbourne, VIC04-1999
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Accomplishments
Grew and developed an export business through development of a close working relationship with the key players.
Developed new product packing strategies to maximize sales and profits.
Constant improvement to KPI's with thorough staff training.
Created a healthy and happy export business environment.
Interests
Timeline
Customer Service Manager
Australian Fine Foods
04.2001 - 10.2021
Import/Imort/Export Manager
Cryovac Australia (Sealed Air) Pty Ltd
02.1978 - 04.2001
Diploma - Logistics And International Trade
Preston Technical College
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