Peter Certik
Sydney
Summary
Dynamic cafe and restaurant manager with expertise in customer experience management and staff leadership, honed at Lunas at Petersham. Proven track record in enhancing operational efficiency and implementing cost controls. Skilled in barista techniques and fostering team motivation.
Overview
17
17
years of professional experience
Work History
Cafe Manager
Lunas at Petersham
10.2022 - Current
- Assisted in daily operations of cafe, ensuring cleanliness and efficiency.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Supported inventory by tracking supplies and restocking as needed.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as cash register counting, and supply ordering.
- Collaborated with team members to maintain a positive work environment.
- Learned food safety regulations and implemented best practices in food handling.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
- Monitored equipment functionality, reporting any maintenance needs to owners.
- Engaged in training sessions to enhance knowledge of menu offerings and preparation techniques.
Restaurant Manger
Harbourfront Seafood Restaurant
09.2020 - 10.2022
- Oversaw daily restaurant operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and maintained strong relationships with suppliers for timely delivery of goods.
- Analyzed customer feedback to identify areas for improvement in dining experience.
- Coordinated scheduling of staff shifts to align with peak business hours effectively.
- Carefully interviewed, selected, trained, and supervised staff.
Food and Beverage Attendant
West Hotel Currio by Hilton
12.2017 - 10.2021
- Delivered exceptional customer service, ensuring guest satisfaction and positive dining experiences.
- Managed food and beverage orders efficiently, maintaining accuracy and timely delivery to guests.
- Collaborated with kitchen staff to streamline service processes, enhancing operational efficiency during peak hours.
- Trained new team members on service standards and best practices for guest interaction and order management.
- Organized special events and functions, coordinating logistics to create memorable experiences for guests.
- Monitored cleanliness and presentation of dining areas, adhering to health and safety regulations consistently.
Supervisor
Waterfront and Wolfies Grill
12.2011 - 12.2017
- Oversaw daily operations, ensuring efficiency and adherence to safety protocols.
- Led team meetings to discuss performance metrics and set operational goals.
- Streamlined workflow processes, resulting in improved productivity and reduced downtime.
- Mentored junior staff, fostering skill development and enhancing team cohesion.
- Implemented training programs for new hires, improving onboarding efficiency and retention rates.
- Coordinated cross-departmental initiatives to enhance communication and collaboration across teams.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Meat Packer
Cranswick Country Foods
05.2008 - 09.2010
- Operated meat packing machinery to ensure efficient production and quality control.
- Monitored packaging processes for compliance with safety standards and regulations.
- Collaborated with team members to optimize workflow and reduce downtime during shifts.
- Trained new employees on safe operation of equipment and proper packing techniques.
- Sanitized surfaces to maintain cleanliness of food service area.
- Processed meat by cutting, sorting parts, deboning and grinding.
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
Education
Tourism And Hospitality
AME, Australia
Sydney, NSW03-2014
High School Diploma -
The Secondary School of Hotel Services And Trades
Slovakia05-2006
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Foodservice
- Employee scheduling
- Staff management
- Cost controls
- Health and safety regulations
- Continuous improvement
- Menu updating
- Sales tracking
- Cost monitoring
Languages
English
Professional Working
Slovak
Native or Bilingual
Czech
Full Professional
Polish
Limited Working
Timeline
Cafe Manager
Lunas at Petersham
10.2022 - Current
Restaurant Manger
Harbourfront Seafood Restaurant
09.2020 - 10.2022
Food and Beverage Attendant
West Hotel Currio by Hilton
12.2017 - 10.2021
Supervisor
Waterfront and Wolfies Grill
12.2011 - 12.2017
Meat Packer
Cranswick Country Foods
05.2008 - 09.2010
Tourism And Hospitality
AME, Australia
High School Diploma -
The Secondary School of Hotel Services And Trades